Hilton Garden Inn Providence Airport/Warwick

I’ve stayed at this location about 15 times. The rooms are always clean and affordable. Darcie at the front desk is super friendly. I plan to continue to book my hotel stays in Warwick here. Added bonus they have a great restaurant attached..

Everything

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Terrible noise of the neighboring room, including children knocking on our door both nights after midnight. Room next door with unsupervised young children age below 10 years old, throwing objects against our side door inside our room until 1:00 am. Went to the front desk at 11:30 pm to kindly ask how to curtail the excessive noise and the banging on my outside door as well, in the middle of the night. I was told someone else called the police regarding this problem and was advised to go back to my room. Nothing was done to stop the noise, and no police officers or staff showed up after repeated requests in a kind manner. Also, the morning before, starting approximately 5:30 am, the banging and excessive children's screaming without an adult in the room was not addressed. As a traveler, I can say that minimal to nothing from the staff addressed this situation, and I have not experienced this in 30 years of travel. I realize staff members do not have control over patrons, but this needed attention.

I did appreciate after bringing up all of the issues with the room that they were able to credit some money back

The toilet in the room was leaking. The ceiling fan did not work at all. Not to mention when they cleaned the room, they didn't restock the toilet paper or the wash rags.

I travel a lot for work, and Jacob was one of the friendliest front desk concierge I have ever met! He was so helpful and really wanted me to have a great experience. He made me a life long Hilton person forever!

Habitaciones correctas, como muestran en las imágenes y con todos los servicios mencionados. Buena relación precio calidad. Ubicado bastante cerca del aeropuerto.

Poca variedad en las opciones de desayuno, pero dentro de todo estaba bien

Not happy. On Feb 5th, Thursday night around 930-10 PM, I booked a stay for Feb 7th - 8th on booking.com. Somehow the order went through as Feb 5-6th. I awoke on the 6th to the reservation being cancelled but my CC was hit. I called Booking and was informed that Booking would call hotel and move the reservation to the 7th -8th. They were awaiting the call back from hotel and would return a call to me which never happened. On Friday the 6th, I was driving by the hotel and decided to stop in and inquire. I was told I could book the 7th - 8th, with CC AGAIN, and that a manager would return a call to me to resolve the billing. I never received a call. Upon check-in on Saturday the 7th, no manager on site and still no call. So i have two hits on my cc, and no call back.

Not happy. On Feb 5th, Thursday night around 930-10 PM, I booked a stay for Feb 7th - 8th on booking.com. Somehow the order went through as Feb 5-6th. I awoke on the 6th to the reservation being cancelled but my CC was hit. I called Booking and was informed that Booking would call hotel and move the reservation to the 7th -8th. They were awaiting the call back from hotel and would return a call to me which never happened. On Friday the 6th, I was driving by the hotel and decided to stop in and inquire. I was told I could book the 7th - 8th, with CC AGAIN, and that a manager would return a call to me to resolve the billing. I never received a call. Upon check-in on Saturday the 7th, no manager on site and still no call. So i have two hits on my cc, and no call back.