DoubleTree by Hilton Edinburgh - Queensferry Crossing

I have eaten here many times over the years. My elderly parents drive from northeast Fife and I can get there easily from Edinburgh. I have just returned from holiday today to an astounding £100 parking fine for the two hours I spent there a couple of weeks ago. Am I supposed to guess I have to pay to park? When did this charging start and why did none of your staff even mention this at any point? It feels like a total scam. I don’t recall seeing a sign anywhere or any machines to pay at for that matter. This is one of the few places that my parents still enjoy eating due to the nice food and service as well as ease of parking and overall access for my disabled father. This has left an extremely sour taste in my mouth and unfortunately we will not be returning. I’ve had a wander round the more than ample parking areas in the past and they do not appear to ever be busy. This ridiculous attempt to gouge money out of loyal customers will, I hope, put many people off visiting.

Where to start, please avoid this restaurant at all costs. My husband and I visited this restaurant in late April, we were blown away by the fabulous view of the Queensferry crossing, the sun was shining and we were looking forward to a late lunch in the restaurant. It was extremely quiet with only one other table occupied. I ordered beef stroganoff which happens to be a favourite of mine, my husband had fish and chips. When it arrived I thought the dish was poorly presented and looked very unappetising. Although it tasted different to any stroganoff I’ve eaten before, I attempted to eat about a quarter of the food, thank goodness I didn’t finish it as around 8pm that night I became very ill with food poisoning. I felt I should let the restaurant know of my illness to hopefully help this happening to another client. Although the food and beverage manager, Mr Crowe called me back that same night what followed was totally unacceptable, I was passed onto someone else then a catalogue of non returned calls. I was passed to a 3rd party to fill in a nonsensical questionnaire. Still no satisfaction, I then decided to contact Rajat Bhatia the Hotel General Manager. He tried to say 2 other portions of the Stroganoff were eaten that day from the same bag ! These did not result in food poisoning so sorry and we will refund your money for my Stroganoff! I’m sorry but that’s such a derisory offering, given I’ve been extremely ill with diarrhoea and sickness. What is going on here, I get food poisoning, yet the hotel said everything is ok. I also noticed that another guest had similar problems in May and posted this on trip advisor. Please, please whatever you do “Do Not Eat in This Establishment” I have never experienced such a catalogue of errors in my life. This is my first experience of food poisoning, please let it be my last.

Lovely room with great facilities. Friendly and helpful staff. Fantastic location, with a great view of bridges. Excellent breakfast

Nothing

Excellent location 👌, easy to access, good location for sightseeing and attractions.

No problem with the hotel and amenities.

Good location for travel north

Restaurant has spectacular outlook but serving broad menu of frozen heated ip, micro waved or fried. Could be really good cooking restaurant but feels a bit budget. Not budget prices in restaurant.

The room was a good size and bed was super comfortable. The restaurant was great with fantastic view of the forth road bridge and the food was fantastic.

Great location and amazing views

Couldn’t fault it