Clayton Hotel & Members Club

The location.

The staff and the cleaning services. Frankly, our stay was a terrible experience. So much so, that upon check out, I advised the front desk of the several matters that were more than worthy of their attention, and 4 days later, no one has bothered reaching out. Save yourself the frustration and find another hotel.

Me gusta mucho su estilo, su ambiente. La decoración y la ubicación.

que el baño tenga la separación de vidrio.

I stayed at the Clayton Hotel Denver for a business trip and unfortunately had one of the worst hotel experiences I’ve ever encountered. On the night of April 20th–21st, I was abruptly awakened around 1:00 AM by what sounded like industrial hammer drilling. The noise continued intermittently until nearly 5:00 AM, making it absolutely impossible to sleep. I immediately reported the issue to the front desk, and the staff member assured me that the incident would be logged. However, at checkout I was told no record of my complaint existed, which is unacceptable for a hotel positioning itself as a premium property. I later submitted a formal complaint and provided an audio recording of the disturbance. Despite this, the hotel offered only a minimal refund of an amenity fee—an amount that didn’t even go to me personally, as the booking was prepaid through my company. No compensation whatsoever was provided for the night that was completely ruined, nor for the impact on my rest and work commitments the following day. The handling of the situation was slow, evasive, and ultimately dismissive. Instead of taking responsibility, the hotel shifted the burden onto third parties and avoided addressing the core issue. For a hotel that markets itself as upscale, the operational failure, lack of accountability, and inadequate customer care were deeply disappointing. I cannot recommend this property to anyone traveling for business or expecting a reliable night’s rest. P.S. I also have an audio recording of the noise from that night, and I am fully available to share it with TripAdvisor or any interested party to verify the severity of the disturbance.

The location has a great upscale parlour for getting work done and the rooms are nice. In the base of the hotel there are some great restaurants so you don't have to go far for good food. The biggest standout with the property though is the staff. Their staff are extremely attentive, friendly and helpful with anything you could possibly need.

The Clayton Club is a wonderful place to work and connect. The atmosphere is calm, welcoming, and thoughtfully laid out for both productivity and meaningful conversation. The staff is friendly and attentive, which makes every visit enjoyable. It’s a great space for both professional meetings and building personal connections!

Excellent experience, super friendly staff. Joe was engaged and welcoming. Will certainly be back to enjoy more positive experiences. strongly recommend to all who visit Cherry Creek. Cherry Creek is a beautiful place, clean friendly safe with multiple restaurants nearby.