Best Western Plus Waterloo & Cedar Falls

It was in a central location to where I needed to be.

Parking was in a ramp across the street.

We stayed here for a convention and appreciated being allowed to check in early. Unfortunately, our room's AC was not working, making for a very uncomfortable first night. The hotel did provide a fan and moved us to a new room the next day after maintenance confirmed the issue. The biggest problem was the elevators. They were extremely slow, and one was out of service during a busy convention weekend, forcing many guests to take the stairs just to stay on schedule. This would have been especially difficult for anyone with mobility issues. We were also disappointed by the service in the restaurant, bar, and breakfast area. Staff made us feel unwelcome, and after a poor interaction with the bartender, our party of six chose to skip dinner there and eat sandwiches in our room instead. The front desk and maintenance staff were helpful, but overall the hotel needs to improve its elevators, maintenance, and customer service before we would consider staying again.

Nothing.

Best Western cancelled my reservation overnight. When I got there I had to wait five minutes for front staff to show up. And I showed up around 8pm. They didn’t have my reservation and the location and quality was worse than in the pictures.

Everything

All is good

Close to where I needed to be

A little pricey

Excellent service checking in. Great accommodations. Delicious breakfast. Ty