Altstadt Hotel Magic Luzern

The location was amazing, and the staff was great. The TV didn’t work because of patchy Wi-Fi. It was hard to figure out where to park, but the staff was great once we checked in. The room was spacious

We reached the hotel on the 6th October. The reception staff namely; Kay was very helpful and accomodating, on our request we were provided the room a bit earlier than the check-in time. Our room was on the 6th floor. After check-in we went around the Lucerne Lake. After coming back to the hotel we found that the elevator was not working so we went to the reception and informed the front office man who expressed his inability to do anything because no technician would be available on that day as it was a Sunday. I explained to the front office man that it would not be possible for my wife to climb the stairs and he should shift us to another property. To our absolute pleasure and surprise we were accommodated in a suite on the 1st Floor

Location is very good. next to Chapel bridge. Easy walk to train station and boat dock. Restaurant nearby.

All in all it’s an interesting place to stay with each room having a theme. But the parking is very hard to navigate, hotel offers valet but to find your way to the valet is hard. The check in desk is at a nearby hotel in a different building. Staff is friendly and helpful.

The property was clean and relatively quiet. There were a number of restaurant options in the area and it was within easy walking distance to many of the sites that are clearly worth seeing. The breakfast was outstanding.

We stayed in the Honeymoon Suite. It was spacious and the view is breathtaking! Would stay there again in a heartbeat! In the heart of Old Town over looking the water front! With a balcony!

Like location and the romm

Love the different themes of each room and the proximity to the river and shops!

This is Not a hotel! Rooms in an apartment building located above a restaurant. There are far nicer places to stay. I shouldn’t have let my husband even think about booking this place. It’s so outdated!!!! Dirty and small , bare minimum room with weird decor. No lobby , we were told our breakfast in the hotel down the street was not included. You have to check in at the hotel down the street. WOULD NOT recommend staying here!!!! PS- My husband was looking at the grand photo pictured as “Hotel Magic” and thought that was the “hotel “ he was booking - VERY MISLEADING !

Stayed in Egypt room which is top floor. Themed rooms are weird and kinda fun at the same time. Thank goodness weather was cool enough for open windows given room has no AC. Expensive due to location in center of old city. The beautiful clock tower ( just across the square) chimes the hours all night which made for unrestful sleep with windows open. I’d recommend ownership add AC to the room.