Altstadt Hotel Magic Luzern

Lots of stairs to get to the room and kind of odd that you had to check in at a different hotel. Overall was in a good location

the room was fine and clean. the beds were comfortable. The strange thing was there was no lobby and you checked in at a partner hotel. The entrance was in an alley that was usually filled with restaurant employes smoking under the overhang.

Most pictures shown on expedia were totally different to what we got, very disappointing. Room did not have AC which is understandable weather was nice, there was 2 little fans in a closet but none of them worked.

The day we arrived, the gentleman that greeted us was not the friendliest. Some people should understand that if you are working at the front desk you should be nice and welcoming to your guests. I wish I had his name. Later we were helped by a blond guy that was super nice. On our check out Kai was also super nice as well. In general the hotel is ok. Was close to everything. For one night was good enough. We opted to pay for breakfast which was great and the variety was very good.

Nice room for stay in Lucerne. The hotel was in Old Town. Room was quiet at night even with the windows open. Lots of things to do and see during the day. Easy walk to train station and could be anywhere in Switzerland in 1-2 hours.

You can’t beat the location but it’s very noisy. There is a restaurant downstairs and the clock tower. You can close the windows to help block out the noise but then it was way too hot in the room even with the fan. There are no staff on site they are at their other hotel which is also where you check in. Breakfast is also available at a price at the other hotel. Otherwise room was fine and the location is fantastic. They offer valet parking if you arrive by car as we did again at the other property which is about a 2 min walk

Room was very dirty and small. Staff was very rude and not willing to help. No A/c in the room. Terrible stay. Avoid at all cost

Our room was on the third floor over the kitchen. Dishes banging from 5 am to 11 pm every night. Whenever the kitchen employees step out to smoke, the smoke goes right in the window to our hotel room. The room was clean but that room location itself sucked!

The "hotel" is in reality a bunch of rooms in a dependance of the Hotel Krone, where you need to go to do the check in and have breakfast. The buildings where the rooms are is accessed by a very small door in an alley where the nearby restaurant stocks the chairs. The lobby is non existent ( it's the landing of the elevator) and you are likely to have to drag your luggage up the stairs as half of the rooms are not serviced by the elevator. The check in experience was for us oddly unpleasant due to a very unhelpful person at the front desk ( verbatim exchange: where can I park? I do not care where you leave your car) Location is right in the middle of the old town, which is a mixed blessing as from 6 am on lorries start to unload , keep the engine on and are noisy. No air conditioning ( only fans that do not help much, particularly in the upper floors) We took the themed rooms , which is not advisable as the "theme" is a distraction from small/ odd layout rooms. Bathroom are clean ( no amenities of notice), breakfast is ok ( but you have ample options nearby)

Good location. Horrible views from room.