The Westin Bayshore, Vancouver

the sauna and pools were great

the double rooms with two beds were SOOO OVER PRICED. The double beds were like a bigger single bed not a full double bed..So for 3 adults it didnt work. My partner actually had to sleep on the floor. they wouldn't provide a cot due to a fire hazard. We tried to share one bed for the night but omg. so small of a double bed. we have a double bed at home and its not this small. The room was so dusty when we got here. The room was a month of my rent for 2 nights. Its a basic ass hotel room. like the most basic. they dont even have slippers and we had 1 robe..the only high light was the view.. I would never ever stay at this hotel again tho..the only reason I did was for work.

Location was amazing and most staff were outstanding!! Great spot for enjoying all Vancouver had to offer.

Only 1 elevator working and a few staff on checkout just not engaged with customers. No care factor or customer centricity.

Loved the heated pool, the sauna, the yoga studio. So close to Seawall walk and Stanley Park.

No in room mini bar. Or even bottled water. For a $500/night room I’d expect to have some in room options for drinks and snacks. Also, paper cups for in room coffee? Giving cheap motel vibes. Again, not what i expect at $500/night, and other 4&5 star hotels have real mugs!

Pour une famille avec 2 enfants la piscine intérieure et extérieure chauffée c’est super ! Accueil très sympathique Petit-déjeuner excellent Hôtel très calme bien que de bonne taille

Les lits sont trop petits pour une famille, composée de deux adultes et de deux enfants neuf et 11 ans Jacuzzi trop petit pour le succès qu’il a

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Historical context: We have enjoyed the Westin Bayshore separately as individuals and again as a couple for over 40 years. Until now we have felt like guests who have been treated with respect. The following is not only disappointing; it makes us doubt whether we will return in the future. We share as a warning to others. Details: StayVancouverHotels is a local program which encourages city stays with promotional gifts. We have used this repeatedly in choosing to stay at the Bayshore. The original promotion granted a $225 prepaid Mastercard for a 2 night stay. We booked 4 nights, expecting 1 card. After booking and paying in full, the promotion was increased to $450 for 4 nights. We emailed StayVancouver in the hopes of having our 4 night reservation recognized under the new promotion. They passed our request on to Westin who denied it stating that the room was non-refundable and prepaid and the new promotion would not apply. Fair enough, we weren’t happy with the decision, but felt they could justify it on their end. Fast forward, the last night of our stay — after an atmospheric river of rain and a promise of proper Spring sunshine to come — we decided to extend our visit by 2 nights. We again booked through StayVancouver and paid in full. We received confirmation of the booking and an email telling us to expect a $225 prepaid Mastercard for our new 2 night stay. We confirmed these arrangements with the front desk to extend our stay and refresh our keys. The clerk told us to return the following day to pick up our rewards card. This is where it turned sour. The card was not available for pick up. Despite having an email confirmation of the card’s readiness, we were told that “consecutive bookings do not apply.” The problem with that logic is that we were already here and decided to stay a couple more nights. We made a new booking that the clerk subsequently linked to the old one. The manager was called in and our reservation and confirmation email were both made available to him. He determined that StayVancouver was in the wrong to issue it and that they would not honour it. We told him that with our original 4 night booking, StayVancouver stated that it was the Westin’s discretion to not honour the new promotion, now the Westin is saying that it is a StayVancouver policy to not honour the new booking. Between both entities, we just ended up feeling mislead and cheated. Where does the buck stop? Each organization blamed the other for unclear guidelines/practices, and we were made to feel that we were trying to scam the system unfairly. It’s certainly not the point of a $225 promo card after having spent literally tens of thousands of dollars at this hotel over the course of decades; rather it has to do with the very poor way in which it was handled. The irony in this is that should we have received the gift card we would have used it in-house at the H2 Kitchen + Bar or the Tasting Lounge. Instead, we chose to take our business elsewhere. Dear Travellers: Are you old/experienced enough to remember when you were appreciated as a valued client or have we all resigned ourselves to be mere cogs in the corporate machinery where the dollar rules above all personal considerations? Even a small chit of some sort to use in the hotel would have ameliorated this situation! $225 isn’t an issue financially but it can be a dealbreaker in terms of loyalty.