Royal Mirage Fes

Okay

Hotel room was very worn. They had made attempts to paint it and had just painted everything that stood still. The security chain on the door was broken and just stuffed in the hole. Breakfast was very expensive for what you got. We found a cafe down the road that was a quarter of the price and the food was excellent. The swimming pool was lovely but freezing. The waiters were great, the best thing about the hotel to be honest. WiFi was ok in the reception but useless everywhere else.

Vety nice hotel, very clean. The pool is large and has a good sunbathing area. Room service was quick and the food wonderful.

Lovely hotel in the centre of Fez new town on the main road, but the room we gad was very quiet, Lovely Room, overlooking garden and pool. Staff could not do enough to help. Throughly recommend.

We checked into the Royal Mirage Fes without incident and went to the bar for a coffee au Lait (Hint: If you don't like Nespresso ask for a cafe au lait espresso, otherwise most places use the Nespresso machine). The bar has a keyboard player and often shows football on the TVs. There's a selection of food and soft drinks as well as beer, wine and spirirts (don't forget only hotels will serve alcoholic beverages). The next morning we found how tired the place is. The shower holder didn't work so you had to crouch or hold with one hand. The water alternated hot/cold so you have to bob & weave to wash. The TV only had CNN, MSNBC or German channels. The dining room does buffet breakfast which was good. Try the carrot & orange juice, but maybe not the beetroot juice. The hotel also does 24/7 room service but practice your French before ordering. For smokers you can get smoking rooms, the bar allows smoking and half the tables in the lobby are for smokers. There's no real night life in Fes so locals come to the hotels for a safe place to meet up, drink & chat. There's no brochures in the lobby with details of attractions. If you ask they'll offer you a Grand Taxi (SUV) trip to local sights or tours to the Atlas mountains or other towns. They'll usually quote in Euros but want payment in Dirhams. The hotel will change money. Checkout was a nightmare! After 20 minutes they gave me a bill with no details so I'll be checking my credit card statement for the next few weeks.

Clean and elegant hotel, very nice and helpful staff. Reasonable price… Excellent outdoor pool

This isn’t a standard 4 star. It’s a Moroccan 4 star which means yheyvhelp ypubwhen they feel like it. The entire front desk looks frazzled. I booked airport transportation only to have it no show. The staff was unresponsive and didint seem to care. The food is real lack luster. All the guest look bored. Not my worse experience but far from my best.

Very good hotel, Excellent location, Wonderful staff, but the management should take a note of the followings 1- Smoking is permitted everywhere including all rooms.( I am not smoker and have changed 3 rooms with ashtrays in all of them including bathrooms too) 2- Low water pressure in the washroom 3- Air Condition is not effective either in the room or in the lobby 4- Slow wireless internet connection with many interruptions 5- Dinner buffet quality and variety is not matching with its price This is the second time to reside in this hotel, the first time was two years ago and many of the above mentioned points were not existing.

Good location rooms are large but need a huge overhaul especially the bathrooms, balcony was great. Pool was lovely except the terrible opening hours and they give you someone else's used towel instead of washing them every time. The main problem with this hotel is the loud music during the day at the pool and then the entertainment goes till early hours of the morning so you hear it deafeningly while your trying to sleep

Besides the hotel and the facilities being outdated, I found my room to be really poorly cleaned. There were stains in the bathroom, on the shower curtain and well as the tulle curtains on the window, the entire carpeting in the room... I found an olive seed and a small rock in random places on the floor. Since it was centrally located, and I needed the place last minute, it was OK. Thank God I read a review here saying the staff tried to enter the room without knocking on the door and the chain on the door stopped them, because the same thing happened to me! SO WEIRD! I was hoping to work out a bit but the gym was in pathetic condition. There were two treadmills and none worked properly.