Royal Mirage Fes

we reached there and the room was cold , we called and they sent someone who said all we have to do its our the fan on. we did and the room never got any wormer. So we spent the night in the cold and the next morning we talked to the front desk and the lady was so rude and careless. She called the manager who never want to talk to us and he did not care either. the service is so dam poor it is unbelievable so the i will never return and don't encourage any visitor to go there. The hotel looks nice online but the service is very very poor.

The desk was friendly and helpful. One morning about 9:00, we were still in bed and a probable cleaning person tried to get into the room without any announcement. The chain on the door stopped the person. The desk said that the person would be spoken to. Otherwise the stays were pleasant.

I found this hotel ( rooms , facilities, staff , cleanes) below expectations and very old.

I think it is more expansive than the facilities provided; participial the breakfast, it is not worth Er.10

Great overall experience, highly recommend. Very friendly atmosphere.

Clean rooms were greatly appreciated; comfort of bedding was only ok. Excellent location. Breakfast buffet was ok, but not that great.

Lovely stay however advertised as having a gym. It does but most of the equipment doesn't work. ( both jogging machines have loose belts and could be dangerous. I chose the hotel for location and gym as I was staying a week. I have booked another week in December primarily cost and location would be interesting to see if the gym gets any improvement.

Positives: Beautiful decor around the hotel, lovely tilework, rooms good size although our room looked a bit drab others were more modern, working fridge, safe and a/c. Nice pool view room. Excellent bell men and restaurant staff. Enjoyable half board and breakfast offered a good spread. Not UK 4 star but good for that part of the world. Main pool area pleasant and clean. Lobby area mostly good with some cigarette smoke. ATM in lobby. Warm milk for the baby every night, free of charge. Good housekeeping mostly. Little shops with all the things you need apart from nappies. Negatives: Play area unsafe. Kids pool unsafe and had bird poo in it. Had to complain but quite frankly a lot of the play equipment needs to be removed entirely. Hard to get tissue or toilet roll replaced. Or bins emptied. The housekeeping number was usually never answered. No lifeguard unless you count the pool boy. No babysitting unless you want the cleaning staff to look after you kids. Possible issues: There was a resident cat who would come and join you for dinner, he amused my little one but someone else might find this a problem. Key cards always seem to NOT work but thankfully we weren't far from the hotel lobby. Apparently you must not put the card near a mobile phone. Water and drinks are expensive but you can always go out and get something. The minibar was empty so we filled it with our own stuff. No kettle in the room or other tea/coffee making gear.

Great service

A con artist operates within the hotel. BEWARE!!!! He conned me for two days and coerced me into to purchasing thousands of dollars of fake rugs. He goes by "Michel" although I'm sure he changes it. DO NOT STAY HERE. Furthermore, the hotel AC was terrible as well as the Wifi.