Castle at Waikīkī Grand

Upon arrival, it was fine. We checked into the room first they try to give us a room that was hot. The AC was not working. She offered us another room where it was cold. We settled in. We go downstairs to grab something to eat. We go back upstairs and there is roaches here and there we kill them and go on about our night. We settle and put some belongings away. We go down to the beach. We’re gone for a few hours upon a return when we enter the room. The room is infested with roaches not one or two like the first time rather 10 or 20 we’re trying to kill them all but there’s just so many they’re everywhere the food that we bought are belongings on the bed on the floors and the wall. We call Castle to inform them of the roach infestation in the room. The representative told me that he would have somebody contact me. After waiting for about 20 minutes, nobody ever called. To the front desk at Waikiki grand Hotel. and informed them of what was going on. They switched us rooms, but the room they gave us was an extra room for the cleaning service. They had their at the hotel so before we could get settled in, they had to move out all the buggies and cleaning supplies so that we could sleep there. The room was clean, however very outdated with dirty carpet not to mention the reason why I booked this room.( the first room) was because it had a full kitchen. The room that they switched us to did not have a full kitchen nor a full refrigerator it did come with the hot plate.

The bed was comfortable, staff great! Especially the manager Roxy, who always made sure we were looked after well.

Room was basic, some electrical items didn't work. Very noisy at night from outside. We didn't have the room advertised in the photo.

the location and staff of Castle great.

For the cost the room was disappointing. We could have gotten something more upmarket elsewhere. There needs to be another towel rack in the bathroom and hooks for clothes when showering. A sink in the bathroom would have been better than having the bathroom sink as a kitchen sink. A dishcloth and a broom and dustpan should be in the room. The curtains don't close properly. The Waikiki Grand staff on the whole were friendly and great but Mimi was unhelpful and almost rude if you were not a Waikiki Grand customer. Not a good ambassador for the hotel in general. She left my friend hanging around from 8am till 3pm without telling her on arrival that the office was on the 5th floor. She only did so at 3pm. On departure she would not take a message to pass on because we were with the Castle and that was not her office to look after. I will be passing this on to the Waikiki Grand as well but thought you should know.

Privately owned rooms. More like an air bnb.. the staff for our room was great. One of the lobby attendants was horrible. Parking is a commodity so make sure to call the property and book that immediately otherwise options are scarce and very expensive. The zoo is right across the street and most restaurants are pretty good.

Partial ocean view was visible. There was no parking at this property. If you stay at this property you will not have parking

Location is great. Right across from the zoo. However, there were issues from the start. 1. If you want a parking space, you'll need to reserve it on a different website from the hotel. https://www.wghparking.com. Make sure you book it well before your trip. I didn't know this and had to find street parking the first night. 2. If you're booking a CASTLE rsvn, you'll check in at the Waikiki Grand's front desk first. Then you'll be directed to rm 503 to finish the check in. This was a first for me. There the Castle employees will give you your rm # and key code. 3. Pictures on Hotels.com were NOT accurate, at all! City view w/ kitchenette? Umm ok. But where was the couch? Luckily, there was a CAMPING COT hidden by the bathroom or else my son would've had to sleep on the floor. 4. Speaking of the floor. Still had sand on the floor when we arrive. Dirty. 5. If you need the room dark in order to sleep, forget it. The "curtains" were nothing more than sewing material with Hawaiian print on it. All the lights from the walkway illuminated the room at night. It was so bright, I had to cover my face with the blanket just to sleep. 6. The corner of the bed is very close to the kitchen cabinet. Maybe a16 inch clearance? I ended up whacking my shin on the wooden bed frame and ended up with a bleeding cut due to it. 7. Make sure you rotate the TV back against the kitchen wall before you go to bed. Or at least remember to duck. You get what you pay for. Beware

I thoroughly enjoyed my stay at Castle! The room came equipped with a view of the ocean, Diamond Head, and the Honolulu Zoo. We were walking distance from the ABC store and Waikiki beach and about 1/2 a mile from the International Marketplace for some light shopping and an array of restaurants facing the beach. The AC was amazing and came in clutch especially at night. The kitchenette was well equipped for cooking, and the room came with snorkel gear, beach chairs, and a beach umbrella. I feel like it was well worth staying here and would definitely recommend this to anyone I know.

I didn’t realize that this was partially an apartment building that they rented rooms out of. The room wasn’t very clean, even though they charge $250 cleaning fee, which is ridiculous. And there were roaches.

It was overall a clean space, right near the water. There were some bug issues. The women I spoke with during my time there were amazing.

It’s was good but it’s can be better