Southmoreland on the Plaza an Urban Inn

It had been twenty or more years since our last visit to Southmoreland and during our recent stay, we were very disappointed with our accommodations and the lack of attention to details. The inn looked shabby and not very well maintained. This was evident when we approached the entryway as the wooden walkway was in need of replacement and the paint on the door and frame was chipped. Upon entering the door, we were met by soiled and frayed carpet. There was no attendant to greet us or show us to our room. In the past, wine and cookies were provided in the sunroom and/or dining room but sadly, these amenities were missing. Our room had hair on the floor of the bathroom, the windowsill and headboard of the bed were dusty and even though I wiped the light over the bathroom sink, without cleaning products, I was not able to clean it thoroughly therefore it did not provide ample light. The balcony floor appeared to have been swept but otherwise, it was dirty. The bathroom lacked a magnifying mirror, facial soap and a table to hold our toiletries. Although the outside temperature was well into the 70s, winterweight linens were still on the bed and because the temperature in the room is centrally controlled, we were unable to sleep comfortably. Southmoreland was known for its lovely breakfasts but this visit, no breakfast was provided, not even stale sweet rolls. We have shared our experience with several people for whom Southmoreland was their "go to" place to stay when visiting Kansas City. It is with sadness that we will be looking for a different inn that lives up to its reputation. Thank you. Fran Crouch

Very much enjoyed our stay. Beautiful and cozy place would definitely stay here again. The only issue i found was when we had arrived to our room it was freezing. The thermostat had been set on AC and was 53 degrees after it was already pretty chilly outside. We had adjusted the thermostat to heat as being the top level we knew we werent going to toast out anyone above us, then apon reading the book in the room later the next day realized we werent allowed to adjust the thermostat so i would recommend putting a sign next to it for future reference or again being the only room on the top level in that building since heat rises make an exception for that just for the winter month's.

Great location, beautiful place - walking distance to Plaza, Art Museums, close to down-town. Lot's of spaces to sit and hang out, including a beautiful winter garden. Seemed like there were options to have some breakfast snacks, but didn't pay attention as to how it would work. But has coffee maker and staff on site.

Our stay was very nice. A few things I would suggest is investing in some new better quality towels. Also it would be nice to have a small coffee table in front of the sofa , area to set drinks etc. The bathroom door does not stay closed ! Maybe a simple fix. Other than that it was a very nice place to stay

A wonderful place to stay in KC. In a fairly quiet neighborhood and I barely heard a peep during my stay. Minimal staff on-site, however the they have made accommodations as self-sufficient as possible . There is ample shared space, inside and outside, along with available dinnerware (cleaned by staff). I stayed in the Russel & Clara Stover room, with jetted tub. Rooms are named after significant people from the KC area and there’s literature in each room explaining the history. If I had to list any concerns, there is no elevator and my room was on the third floor, so not good for those with mobility issues. I was told there is are rooms with jetted tubs on multiple floors, again demonstrating their customer first service. I think the changes to install an elevator would possibly detract from the property, so I understand the situation. I highly recommend and would love to stay again, should I revisit the area.

We rented a room with a jacuzzi. We inquired of the innkeeper if it would accommodate 2 adults and was told it would. They failed to mention those adults would need to be of Asian descent. The room was on the third floor and there was no elevator. There was little furniture in the room where you could put your belongings. There was only one SMALL trash can. The furniture where you could sit to watch TV was uncomfortable. The only food in the room was SMALL cookies like you would get on an airplane. The ladies who cleaned the room did an excellent job.

We did know until we arrived that all correspondence is done through e-mail, text and answering service. Never got into our room and they still are charging us. Poor management. Sent e-mail to incorrect address. Never checked to see if we received it. Poor and lack of communication. Blamed us for their errors. Parking very limited. Only small vehicles.

Great property that is walking distance to the plaza. Room was cute and cozy. Small parking lot, but overall we made it work in our pickup truck.

This was the most relaxing stay we’ve had in KC. The bed was incredibly comfortable and the house was beautiful. Highly recommend.

I had a last minute trip to Kansas City and was thrilled that there was a room available at Southmoreland! My husband and I have stayed there before and enjoy the beautiful home and cozy rooms. I would highly recommend staying there! It is a very quiet oasis, but so close to many attractions.