Burgundy Inn & Suites By OYO El Paso

1st room I was given reeked of smoke (a non-smoking sign was not in hallway, just that it was an accessible room). Was then given another room that did have the non-smoking designation. When I turned on the AC the room then started to smell of cigarette smoke. I checked to see if someone was smoking outside of room (on ground floor) but no one outside. Eventually I ended up turning unit off & turned on bathroom exhaust. In the morning when I went to speak to an employee about the room there was no one in the office area. That evening upon returning to the hotel the woman who checked us in was again at the desk. I showed her the photos of the missing smoke alarm cover & the disintegrating lampshade she told me someone must have stolen the cover & she’d remark that I reported the damaged lampshade so I wouldn’t be charged! The top sheet of the bed was close to be being considered a sheer curtain it was so thin. The one & only ‘soap’ in the bathroom was a dinky 2”x1” thin sliver. I’ve never seen a hand soap that small in a hotel room before, besides not a bigger one for use in shower/tub. We stayed here last Fall for ISU’s Family Weekend & had a very good experience so that’s why we booked here this year. Staircases we’re blocked by construction materials, furniture was in hallways. The AC unit in other family member’s room was missing the metal cover & all wiring, etc completely exposed. Very disappointed, will not stay here again. Take this hotel off of Hotels.com

The room was very clean. I could have used a slightly softer bed but was fine for the night. The bathroom was very clean as well. If stay at this hotel again.

Quiet area, comfortable room.

Dirt in the corners, microwave still had spaghetti in it, food under the bed, mattress was rock hard, breakfast was coffee and cold cereal. Woodys,restaurant down the road was excellent.

Stayed in this hotel four times within the past two months. Numerous small issues will ensure that I will not be staying there again, I accidently left a clothing item in the room. When I checked with the hotel to see if it was in their lost and found I was told nothing was turned in and then proceeded to get a lecture on checking the room for personal items before leaving. Lamp had a burned out bulb. Only one package of coffee instead of two. Refrigerator didn't work. Trim by the door lock was broke. Desk clerk extremely hard to communicate with. I'm not picky, but all of this was too much.

I reserved a king sized bed but got a double bed.

Losty reservation and wanted to over charger desk clerk had no idea what he was doing didn't stay will never go this way again

The air conditioning wasnt working and it was probably cooler outside than in the room and thats not saying much. Hot water was also almost non existent. Would of been better off sleeping in the truck than staying in this hotel. Best to just stay away from it completely if you want a comfortable stay

The Female at the front desk was very rude. They're was not a manger Avaible until the next morning. The problem was now. they wanted to charge us more money for 1 more person. Reservations got all messed up I had it for Saturday instead of Friday canceled that and got Friday night but only 1 person in the room and wanted to charge more for another person. Which is bull. I asked for a refund and they have not done that. They also canceled are reservation because of all they could not help correctly then..

Misleading breakfast.