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7.6 / 10 Guest Rating

Illusion Boutique Hotel

8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Illusion Boutique Hotel - main view

About the Property

Discover the vibrant charm of Illusion Boutique Hotel, your perfect escape in the heart of Playa del Carmen.

Recreational Bliss Experience relaxation at its best with our stunning outdoor pool and breathtaking views from the rooftop terrace. Enjoy the serene ambiance as you unwind in style.

Comfort Redefined Each of our 47 air-conditioned rooms offers modern amenities, including minibars and complimentary Wi-Fi. Refresh yourself in private bathrooms featuring luxurious rainfall showerheads and eco-friendly toiletries.

Convenient Location Step out and explore! Just a short stroll from Central Square and Quinta Alegría Shopping Mall, you’ll find yourself immersed in local culture and entertainment.

Book your stay with us today and make priceless memories at Illusion Boutique Hotel!

Facilities & Amenities

Free breakfast
Nature reserve
Health or beauty spa nearby
Free beach club nearby
Free WiFi
24-hour front desk
Terrace
Continental breakfast
Wheelchair accessible
Library

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Children 5 years old and younger are not permitted at this property. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. A car is not required for transportation to and from this property. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Junior Room - Photo 1
Junior Room - Photo 2
Junior Room - Photo 3
Junior Room - Photo 4
Junior Room - Photo 5
Junior Room - Photo 6
Junior Room - Photo 7
Junior Room - Photo 8
1/8

Junior Room

1 King Bed301-sq-foot individually decorated room with a balcony Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch TV with cable channelsFood & Drink - Room service, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors, room/bed type depends on availability at check-in, and a noise-free guestroom cannot be guaranteed

28 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Junior Room

Non-refundable
Breakfast Included
20% OFF$58.13

$46.5

Includes taxes & fees
Deluxe Room - Photo 1
Deluxe Room - Photo 2
Deluxe Room - Photo 3
Deluxe Room - Photo 4
Deluxe Room - Photo 5
Deluxe Room - Photo 6
Deluxe Room - Photo 7
1/7

Deluxe Room

1 King Bed430 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch TV with cable channelsFood & Drink - Room service, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors, room/bed type depends on availability at check-in, and a noise-free guestroom cannot be guaranteed

40 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Room

Non-refundable
Breakfast Included
20% OFF$71.89

$57.51

Includes taxes & fees
Quadruple Room - Photo 1
Quadruple Room - Photo 2
Quadruple Room - Photo 3
Quadruple Room - Photo 4
Quadruple Room - Photo 5
Quadruple Room - Photo 6
Quadruple Room - Photo 7
1/7

Quadruple Room

2 Double Beds269 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch TV with cable channelsFood & Drink - Room service, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors, room/bed type depends on availability at check-in, and a noise-free guestroom cannot be guaranteed

25 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

QUADRUPLE ROOM WITH 2 DOUBLE BEDS

Non-refundable
Breakfast Included
20% OFF$58.05

$46.44

Includes taxes & fees
Single Room, Partial Ocean View (Cabanas Vision) - Photo 1
Single Room, Partial Ocean View (Cabanas Vision) - Photo 2
Single Room, Partial Ocean View (Cabanas Vision) - Photo 3
Single Room, Partial Ocean View (Cabanas Vision) - Photo 4
Single Room, Partial Ocean View (Cabanas Vision) - Photo 5
Single Room, Partial Ocean View (Cabanas Vision) - Photo 6
Single Room, Partial Ocean View (Cabanas Vision) - Photo 7
Single Room, Partial Ocean View (Cabanas Vision) - Photo 8
Single Room, Partial Ocean View (Cabanas Vision) - Photo 9
1/9

Single Room, Partial Ocean View (Cabanas Vision)

1 King Bed366-sq-foot room with partial ocean views Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch TV with cable channelsFood & Drink - Room service, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, phone, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors, room/bed type depends on availability at check-in, and a noise-free guestroom cannot be guaranteed

34 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Single Room, Partial Ocean View (cabanas Vision)

Non-refundable
Breakfast Included
20% OFF$91.39

$73.11

Includes taxes & fees
Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
Standard Room - Photo 4
Standard Room - Photo 5
Standard Room - Photo 6
1/6

Standard Room

1 King Bed355 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 32-inch TV with cable channelsFood & Drink - Room service, minibar (fees may apply), and free bottled waterSleep - Blackout drapes/curtains Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Safe, phone, and guidebooksComfort - Air conditioning and daily housekeepingNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in

33 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Standard Room

Non-refundable
Breakfast Included
20% OFF$45.61

$36.49

Includes taxes & fees

Guest Reviews

7.6
Very Good109 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness4.6
Service9.6
Location8.6
Room Quality7.1
Amenities6.1
Value for Money9.1
Food and Beverage7.6
Overall Experience8.2

Select topics to read reviews

K
Kevin
Verified booking
Standard Room
Stayed in Oct 11, 2025

"Good"

2.0

Booked my room on Expedia. Showed up and they told me that room wasn’t available. Told me my only option was to stay at their other hotel 4 blocks away. My booking was non refundable, so off I went. Other hotel was fine, but I won’t stay here again. There’s other options. I stay here every month and feel like I was treated poorly.

Helpful?
T
tyonna
Verified booking
partner
Standard Room
Stayed in Sep 10, 2025

"Good"

6.0

I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.

Helpful?
G
Gabriel
Verified booking
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

10.0

Perfecto

Helpful?
J
Jacqueline
Verified booking
partner
Standard Room
Stayed in Sep 8, 2025

"Excellent"

8.0

Lo mejor de el hotel los dos recepcionistas Samuel y Nicoles ellos muy atentos y rápidos. La piscina es no aceptable llegamos sábado y recién se limpió miércoles cuando entramos en ella es tan pequeña que nos llegó el agua a la rodilla. Muy limpia los cuartos y amplios

Helpful?
S
Shawn
Verified booking
Standard Room
Stayed in Aug 18, 2025

"Good"

2.0

Cockroaches were all over the room and the staff would try to extort you for more money when you leave creating issues that had already existed and trying to charge for it. I do not recommend this place.

Helpful?
H
Hemantkumar
Verified booking
Standard Room
Stayed in Aug 7, 2025

"Exceptional"

10.0

Excellent price and friendly staff (Sam & Candela) for the price they offer! My room had the best new shower head installed, property is under new management so they are going through small curves here and there learning and improving

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in May 25, 2025

"Exceptional"

10.0

Es la segunda vez que me hospedo ahí, las camas no son tan cómodas como las recordaba, sin embargo las cama pequeñas si lo son. Pero en general todo bien

Helpful?
H
Hector Alonso Uribe
Verified booking
partner
Standard Room
Stayed in May 3, 2025

"Good"

4.0

Water was nastie in shower and sink, dirty pool

Helpful?
C
Carina
Verified booking
Standard Room
Stayed in Apr 26, 2025

"Good"

2.0

So many bad things

Helpful?
D
Dan
Verified booking
Standard Room
Stayed in Apr 4, 2025

"Good"

4.0

The way this hotel is advertised on Expedia is truly an "Illusion". The hotel is a construction zone in progress. Banging noise in morning and during the day. The rooms are run down and smell of mold. Towels are old and discolored. Hot water for showers only gets luke warm. The pool is located on what looks like an abandoned roof top. Elevator is broken. I understand you get what you pay for but please at least be forthcoming about what we can expect before reserving a room. It's also insulting that the hotel charges $5 for each additional hour for late checkout.

Helpful?