Residence Inn Boise West

There’s no telling anymore how many times we’ve stayed here over the past 10 years since we began celebrating our retirements by traveling across the country twice a year and stopping everywhere in between. But we love it here every single time — and of course thank you, GM Cheri for always taking such good Bonvoy care of us. Also going above and beyond was Vicky on the front desk, who helped us get into our room when we hit town earlier than expected. We were fortunate enough to have a great, big 2-bedroom (Queens)/2-bath suite that was really roomy at 714’ and yes, the windows are screened and open for a breeze. They are double-paned for those that want no noise coming in. The fitness room is snug but has it all: free weights, machines, scale and water dispenser. Adjacent is a giant indoor pool/jacuzzi with loads of towels. Ice machine just off the lobby. Business center all up and running, super-fast and 2-sided printing. Breakfast includes scrambled eggs, ham patties (our day), bagels/toasts, little milk bottles (2%), bananas/oranges and coffee well before the 6:30 a.m. start of breakfast. If you get the feeling you will really enjoy this fabulous hotel, trust us — you will. Thanks again, Vicky. And a very good show, GM Cheri. See you next time.

This was the perfect room for five of us. The fire place was a very nice touch and full kitchen. We were here for one night but would definitely stay here again

Perfect family hotel

The property was clean and in a good area

I notified front desk about stuck open outer window, maintenance arrived but it was never closed. Two desk persons did not know how to operate the Internet TV, a third one did. The breakfast coffee did not taste good. I wonder if the source was the brand or the pot needed cleaning. Otherwise the breakfast was excellent. We enjoyed having two tables, one for each of us.

While the convenience of having two rooms and a kitchen is huge there is some work to do. The staff was very nice and accommodating. The rooms are tired and worn at best, and the attention to details was missing. For example our room reeked of petrulli oil, it smelled like a Grateful Dead Den and I asked to move rooms but there was none available. They did give us some deodorizer but the smell lingered the entire time we were there. There was a used coffee grind in the coffee pot, the body wash was near empty in one of the bathrooms, there was hair in the other bathroom, a broken mirrored closet door, no luggage stands, and we decided to run all the dishes through the dishwasher to be sure it was clean. The cabinets are worn and could use some TLC. I expect more from Marriott...........the pandemic is over and the "Covid Crutch" doesn't fly anymore. Step up and be better Marriott. We will likely do Airbnb next time.

Good experience