Residence Inn Boise West

The check-in staff was awesome, he got us all settled in, even though we were checking in at about midnight.

The staff were amazing! So kind and helpful, they were all truly amazing.

I have a random $3 charge for no reason I need to call in about. My husband and I came here for a night away for our anniversary, and just slept in the room, nothing else.

This places bathroom was disgusting and I didn't realize the dirty shower curtain liner until 9 or 10 pm at night. Pee on side of toilet if something goes idk it was gross!!!

Good location - very clean

It is hard to evaluate our stay in Residence Inn Boise West because the hotel canceled our reservation a few hours before our arrival without notification and without informing Booking.com. We arrived at about 6 pm and learned that there was no room for us. The staff left us (with a child and a couple of elder parents) to our own devices in a foreign city with few vacancies due to the festival taking place. Eventually, I found another place to stay, which was more expensive, obviously. And looking for it has ruined my afternoon... The hotel so far does not feel responsible.

Credit card reader failed and the staff had problems troubleshooting the issues. After several tries they said I had a credit card on file from previous visits and let us go to our room. I checked the charges at checkout and they were correct and I didn’t get billed twice due to the machine failure. We also wanted a room with a table instead of a bar and the staff was able to relocate us to one of those. No other issues other than these.

We consider this property an excellent place to stay. What we DIDN’T like was the availability of NETFLIX. A minor point as we could watch the end of our favourite series on an iPad - just inconvenient.

The chair and couch in our room had multiple different stains.

Room was perfect. The amenities were amazing.

Great location for traveling