PULSE GRANDE Hotel

Checked-in delayed for 1 hour due to room readiness but allowed to check-out 1 hour late by the staff. Cafe staff are very friendly and helpful. Always smile and ready to serve. Overall OK.

Nothing can do here. Very boring hotel. Not worth with your money. Abandon place. Tagline “ luxury is comfort” is funny. Old furniture. Parking lot very far and nobody is there to help you. I did’nt see any security guard walk around. And the worst the hotel look so scary

Very satisfied with services But need to improve in cleanliness part. Found my toilet room was unclean, the varendah also unclean.

i like the hotel theme & the environment of the place

We have checked in for 3 rooms on 3 & 4 Oct 20, room was dirty with hairs, stain on linen, dustbin provided without plastic bag, the lights too dim, the toilet drainage was bad with overflowing water and stuck, bath tub shower not working. Tissue box was only provided upon request! Swimming pool was nice but my niece had slightly injured her feet due to the sharp mozac floor. The staff was helpful provided the first aid. But they need to improve the safety of pool. Breakfast was so so, nothing special on this. But the in room service menu was not provided, and I was only given the menu just to snap pics as they did not have enough menu to provide the guest. As 5 star hotel standard, by right you SHOULD ensure the menu is provided in every guest rooms. Overall, staff were polite, friendly and helpful. But the standard was below par. Please improve. Tq

We were keen to stay in Shang-ri La hotels - So when we heard that this hotel were once owned by them, we made the decision to stay here. Okay, here's the deal. Whatever grandeour it once have... it is gone. The place looks gloomy, it looks tired. Bottom line is that it has lost its charm. It reeks of fatigue, and the soul just isn't there. Stay-wise, out Unit was near the pool, and there's a balcony that overlooks the park. Quite nice, but the bed moved when we slept on it, and the floor creaked, and there were dust around the nooks and crannies. We had lunch at the place, and the place were void of other people. Food were of course 5-star price, but quality, portions, and service were way off the marks. My steak was tough, the plate bloodied, and my coffee? I have had better, way better elsewhere (& way cheaper!). All in all, I dare say that the place is okay, location-wise, but given chance, you may want to opt for other place around the area.

My family had a relaxing stay even 'tho most of the facilities were not available (due to Covid 19) ~ gym, spa, etc. The quiet & peaceful atmosphere away from the daily bustle of life was what we wanted & the Hotel's location up on the hill was great. Our room was huge ~ we were upgraded to a Family Room ~ much thanks for that. Breakfast choices can be improved ~ we had buffet on our last day only & it was limited. For our earlier days, the list given to us was not very attractive. Parking is nearby & the Hotel also provides buggy services to & from your car parking area (24 hours). Thank you, Pulse Grande, for the memories!

Service is good but the hotel is a bit run down from my last stays during the former Shangri-la management time. Plenty of missing items in the room that need a call to reception for replacement, eg. tea cup, glass and etc. Room was not clean until a call is made to the reception. Empty water bottles are found at the balcony upon check in. SOP is observed rather well and felt safe to stay at the hotel. Restaurant and housekeeping services were rather pleasant.

Love it polite. But due to The current situation. This hotel has goos service event tho short staff

Everything so good, friendly helpful staff, very clean room,will repeat again