Comfort Inn East Windsor - Springfield

Stay was pleasant

Nice place.

First room (206) smelled like raw sewage. Second room had dried pee and poop in the Toilet, milk left in the refrigerator from previous guest. Hair in the shower drain. Person that checked us in was standing outside directly in front of a sign that said no smoking within 25 feet of any entrance. Came back to the hotel after the event we went to. To find 4 people in lawn chairs sitting on the sidewalk in front of the building. When we asked the front desk about it. We were told it was okay.

I just think there is not enough staff. The staff there were friendly.

The distance from the airport

The bath was not completely clean. The ice machine on one floor was not working.

Breakfast was not as good as expected

While it was evident the maids effectively cleaned the room between guest(s), there is a definite lack of maintenance. We booked this hotel for both ends of our trip and stayed in a different room on each leg of that trip. The first room was very worn; torn chair arm, loose drawer knob, bathroom door didn't latch, vanity light out, stained carpet, etc. (see pictures). We weren't grossed out, as there was clear evidence that the maids had done a good job of surface cleaning between guests and linens were clean but there is either a lack of communication between the maids and the maintenance crew or the hotel just doesn't want to make the effort to address the issues - but clearly there are maintenance issues. The room for the second stay was better, but when we arrived one light was out on the vanity, and a second was strobing. That one also went out during our stay. Also, the "auto cool" function on the A/C didn't work - it never shut off no matter what temp we set it at. Stairwells are not swept or surface cleaned, and elevator is also worn and not the cleanest. In fairness, we didn't raise the issues to management, as the rooms did appear to be surface clean (other than the carpet) and we didn't want the hassle of moving rooms as our stay was short each time. (Not sure changing rooms would have mattered since there were issues in both rooms we stayed in).

I got a two room suite for two nights. The room itself was very nice besides the quilt having a very large stain and towels being stained. The gentleman that checked me is is awesome and very professional. However, the women that was working in the morning of july 20th 2025 is the most unprofessional front desk clerk i have ever dealt with. I woke up a little late and called down to tell the front desk that i overslept and asked if we can get a late check out. She immediately had an attitude and told me if housekeeping knocks on my door she will charge me $75. I told her i would be packing up and leaving right now and she just hung up on me.

Good