Ramada by Wyndham Newburgh/West Point

This hotel is the stuff nightmare’s are made of! Firstly, there are stairs everywhere and no elevators or ramps. Room doors have huge holes in them that are now covered by cardboard. There were at least three busted out windows on the first floor outside. My room smelled like a bar back when everyone smoked. One set of curtains were thrown across the chair. There were blood and urine stains on the pull down fabric window shades that no longer functioned and just stayed down making the room pitch black. There was stains on the carpet everywhere! I was scared for any of us to walk barefoot. All the stairwells had writing on the walls, the stairs were literally falling apart as was the bedroom furniture. The carpet baseboards were frayed and in some cases pulled off the walls. There were people everywhere that seemed to be on drugs, selling drugs, or prostituting. My family witnessed several baggies with white powdery substances along with cut straws in the hallways. I was blocked by a very vulgar lady that pushed me as she tried to touch my Uncle who was in a wheelchair, he is elderly with Down Syndrome and she literally wanted to fight me because I asked that she stop blocking the door entrance to the hotel and allow us in. Her response was to then start touching my elderly uncle so I told her not to touch him. This resulted in her pushing me then attempted to let everyone but me in but my family didn’t allow it. Don’t stay here! It is unsafe! We were scared the whole time!

Filthy, burn holes, gross carpet, stained tub, broken doors- stay away Regret booking this

If I knew this was the condition of the hotel, I wouldn't have booked. This hotel is not worth what I paid for.

Front desk had a bulletproof glass, totally different picture from online. Room numbers were hand written on blue painters tape. No elevator. The room was dirty and I had dead moth on bath towel. The windows were left opened for air conditioning which we didn’t notice till next morning with birds chirping sounds. Stuff was unfriendly and refused to give extra soap. Hair dryer was broken. I was just the worst and scariest place I’ve ever had to stay. The worst part was I was charged for $380 just because it was a busy weekend and all the hotel in area were sold out. Just horrible experience and Expedia should take the hotel out of their choice or charge much lower

Very very rundown, poorly cheaply maintained, very noisy, would not recommend at all! Got absolutely no sleep from the poor noiseprrofing!

The room was in rough shape with damaged walls and scuffed furniture. The front desk staff were not friendly and spoke very little English. I felt unsafe. The security lock on my door was broken and the cleaning staff opened my door while I was in my room about 20 minutes after I checked in to the hotel. Also, on my second night, I arrived from dinner to find five police cars at the hotel with two police casing the first floor hallways in pursuit of a suspect. It was not a very relaxing nor pleasant experience. Also there are 3-4 steps after every couple of rooms, and this makes it difficult to roll your luggage to and from your room.

The outside of the hotel looks nice and same with the lobby sort of. but as soon as you go through the halls its a complete disaster. theres spider webs on lights, missing roof tiles, wall paper coming off, water dripping from the roof, and you would think the fitness room is for fitness... nope. The fitness room is a storage room for random things. and dont get me started on the smell. the halls and the rooms smell funky. the couches are stained, the bathroom is dirty, the place where you put the microwave and fridge is a dresser.

Run down filthy and scary

The hotel was not clean and it looked like it was under construction/ renovation. This should have been stated in the listing. I wouldn’t recommend anyone staying at this hotel.