IFA Altamarena by Lopesan Hotels

La atención del personal

La poca organización a la hora de comer,tuvimos que esperar de pie por falta de mesas

We spent 11 nights from March 21st to April 1st 2026. We booked a garden view room on the 3rd floor. On arrival at 11pm there was no food available and the AI had finished. The furnishings in our room were tired and needed updating. We found that there are positive and negative points for this hotel. These are: Positives *Great position for the lovely beach 100m away *Plenty of sunbeds available *The hotel, grounds and public areas are clean *Breakfast was probably the tastiest meal of the day Negatives *Food in the restaurant is very repetitive and poor quality (lunch and evening dinner) pork, chips, overcooked pizza was served most days. Little or no variety for guests. *The hotel snack bar which is by the children’s pool also provided poor quality and unvaried food. *The hotel bar is in a separate building from the hotel. We found it to be an unpleasant dark depressing building. *Typical AI local alcoholic brands drinks poor quality *Many hotel staff that we encountered appeared to be miserable towards us (this maybe because we were British as the vast majority of guests at the hotel were German. The hotel is geared up for German guests. Conclusion In our opinion this is not a 3*plus hotel which the Tui web site states. The sign at the front of the hotel states that it is a 4* hotel. It is at best only a 3* hotel. The negative points stated above far out-way the positive points. If you’re paying for AI then you want much better quality than this hotel provides. We will not be returning to this hotel. Pay a little bit more money and stay at a better quality hotel. This hotel is not worth your hard earned money.

We paid for 4 ⭐, we received 1 ⭐, very disappointing

Nada, no tiene categoría de 4 estrellas.

Comida pésima, sucio todo

Just back from 2 weeks stay at the hotel. Location excellent right by a lovely beach and plenty of shops. Room spacious with a large bathroom we had great views from our balcony of the pool and the sea. Plenty of variety at meal time especially the fish dishes. Hotel always kept clean. Staff were all very friendly a special mention to Luca who kept us entertained of an evening. Could do with a few English channels on the TV. Enjoyed our stay so much we have already booked to return in November

El personal era muy amable, tanto en recepción como en el restaurante.

Las habitaciones son muy antiguas y muebles estropeados, muy pequeña para tres personas y la comida .