Landmark Resort

Friendly staff, check in and checkout process was easy nice view of beach and highway. Parking should be free for guest. Security staff was a plus to have

This is a nice place to stay. The water park is across the street. The water park is just a few water slides. The pools are in the hotel. There is a parking garage across the street, featuring a covered crosswalk bridge that makes it easier to access your vehicle. It is a little confusing maneuvering around the hotel; it would be nice to have more signage, especially in the elevators. The hotel is dated, but so are most of the hotels in the area. The beds we slept in are harder than what I am used to sleeping on. The room was clean and had ceramic coffee cups, plates, bowls, utensils, and dish soap provided.

Front desk staff, so nice, informative and awesome!

Our room was immaculate and beautifully decorated. The crew’s hospitality was above and beyond. They were pleasant, joyful, and welcoming. The pools are wonderful! I could watch my kids from various jacuzzis. We intend to return in the spring.

The first room we got was moldy, beat up furniture lamps and smelled like urine. Sherman immediately got us a better unit. Shame on the owners of that condo for not keeping it up. Room 1232;nasty. So the place needs a renovation badly. I appreciate the heated pool outside but the pool area is ugly and in need of updating. The bartender at the Tipsy Turtle is rude . He also evidently oversees the pool area outside and he yelled at little kids, was rude to his customers and was rude when speaking to people around the pool reprimanding young guys for their music being too loud, tries to intimidate and horrible approach. Several at the pool were talking about his rudeness. The girl at the waterpark was rude too. They need lessons in customer service and may I suggest that Sherman at the front desk and Mike in security could teach them how to treat people because Sherman and Mike are the shining stars of this place. Sherman took care of a major mixup with our new room which caused us a big inconvenience but he made it right and most importantly was so professional and kind. All of the security guards were very kind. Mike especially. This will be my last time coming here and I have stayed there several times but it was too much hassle and I don’t appreciate the dude at the bar acting like a prison warden. Thank you Sherman, you’re the best and I wish you could clean house here figuratively and literally.

Everything was nice.The room was nice.The hotel staff was nice.I enjoyed it

There kitchen need a dishwasher.

What i didnt like was the bed bugs in the room i wokeup to itching skin and burning stomach and arms and blisters from bites from a bed bug on my pillow that i recorded on my phone and pictures we tryed escalating the situation with the so called mangers but they refused to reimburse us so now were gunna have to take further action was treated poorely and the manager hungup on the phone when we was telling her the issue!! they will not get my service ever again!!! Will take further action against this!!! Just made our stay horrible!!! No reasurring !! Just sad how they will try to give that room to the next person to get bite by bed begs there in the pillows i have video location and time of the recording in my phone is all the evidence all i want is refund and for them to give us the run around is unprofessional.

Room wasn’t clean, bed wasn’t comfortable, pools and hot tubs was dirty

Danielle, Malcom and Ja. Was very helpful in accommodating our needs for our class reunion. They all went over and beyond to ensure our experience was abpossitive, memorable moment. I Highly recommend this hotel for Vacation or event planning. The facility was nice, However, the staff was second to none. Malcom is our class Hero. Thanks again.