Globales Bouganvilla

Location- was okay but the shuttle to the beach was always so busy so you had to walk and it was like a 20 minute walk so not ideal especially not if it’s hot. Atmosphere- not great, most of the guests were disrespectful, for example, the would go to the buffet and leave with bags full of food leaving nothing for everyone else, you had to queue for ages to get a table at dinner and the food wasn’t even nice, and during the day there was no sunbeds and the pool was overly busy, there was too many people for the amount of space they had. Rooms- they were okay, not good not bad Value- i personally don’t think it was worth it, we went as a cheap last minute get away but honestly don’t bother, it wasn’t a very nice hotel and definitely too expensive for what it is. Cleanliness- it was clean enough but not good either, around the pool was grubby and the rooms weren’t amazing either. Noise level- our room was right next to the evening entertainment which went on until much later than it should as it was really loud and impossible to sleep until it finished at like 11 or 12. Service- was okay. The staff were okay but not the best, the lifeguards in the waterpark were nice but apart from that it didn’t seem like anyone else wanted to be there. Amenities- the waterpark was good except as it was quite small you’d get bored of it after one day, the pool was always so busy and there was no space to actually swim or play games, the food wasn’t very nice, i found it hard to find something to eat at most meals and the entertainment was the mid level stuff you’d expect at a place like this. Overall i wouldn’t bother it’s not worth the money you’re better off going somewhere else or saving your money.

Schöne Anlage, viele verschiedene Pools, gutes Essen zu den Hauptmalzeiten

99,9% Engländer, viel alkoholisierte Personen, das Rauchen ist überall gestattet, mehrmals Feueralarm wegen rauchenden Gästen in ihren Zimmern, sehr schmutzig am Pool ( Essensreste, Gläser und Müll) es hat teilweise unsauber auf dem Gelände gerochen, sehr hellhörige Zimmer, all inclusive nicht zu empfehlen, Snacks und Eiscreme sehr enttäuschend, keine Auswahl an alkoholfreien Erwachsenen Getränken.

I stayed here in July for 1 week with family 3 boys (6,12.13). I was nervous booking because of the reviews but I have to say we really enjoyed it. Its a great resort has everything you need. The water park was great thats were we spent most of the time. The main pool was very busy and loud not for us. The food was lovely great variety between the restaurants. The pizza restaurant was very nice there pizza was great. The accommodation was basic but clean and everything we needed in it. Not very fancy but it will do. It was cleaned every day. Facilities great and entertainment good. The free bus to and from beach was brilliant. We went to the pirate show it is pricey but well worth going we had a great time there. I will definitely return again.

we've been Back here I've been here 6 years ago. I'd say its gone slightly down hill. In particular the food has gone down hill. My biggest problem was the bacon has been been replaced by fried sliced spam but the choice is less. The queues were much bigger I think this is because the opening times are less. there was 7 of us and we struggled to find somewhere to sit. the queue at the bar in the entertainment tent was really ridiculous. The rooms were good though, pools nice and the grand kids enjoyed it. overall we enjoyed it for the money.

We have just got back from an 11 night stay as a family of 4, kids aged 8 and 4. Stayed 21st October- 1st Novemeber. Before we arrived we contacted the hotel and asked for a room on the top floor and in a quiet area. We had a one bed apartment which backed on to the water park which was perfect for us. Check in was smooth and the lady who checked us in explained everything and explained the app and was very friendly. The rooms The rooms are basic and dated but clean. Cleaners came in every day, changed towels daily and bedding often. We found the rooms fine for what we needed. If you have older children I would recommend getting a two bed apartment as the sofa beds are a bit small. The pools We spent most our time in the splash world which was perfect for our kids. Our eldest really enjoyed the water slides and our youngest enjoyed the splash pad and the little slides and pool. Yes the pools are cold but honestly once you’re in they are pretty refreshing. Life guards were great always up for a laugh with the kids and did a great job. Splash bar was good for drinks and had hotdogs, burgers, chips and chicken nuggets etc always on hand to help yourselves. Never had an issue getting a sun bed. Food The first week we were there the queues for food were long! But they moved quickly! Our favourite place to eat was the pizzeria. They had a great selection of food something for everyone. We never once saw any flies on the food. The food sometimes wasn’t always the hottest but tasted good nonetheless. We always found something to eat. As our holiday went on the restaurants did start to close down as it was coming to the end of the season. But all places we dined had a good selection of food. Breakfast was great for the kids with a wide selection of pastries, pancakes, cereals, fresh fruit and then your traditional English breakfast bits. We enjoyed the food although it did get repetitive towards the end of the holiday. Entertainment Our kids didn’t attend the kids club so can’t comment on that. The animation team did seem to work extremely hard and even when having their teas would be interacting with the children. The entertainment was all a little late for our two. We attended the mini disco which began at 8pm but by the time it had finished they were tried so we never saw any of the night time shows. Yes there are extra costs for bouncy castles and trampolines etc we didn’t spend any money on these as our kids weren’t interested. We spent 4 euro on a light up slingshot flyer which they were more than happy with rather than 12 euro for bouncy castles. We spent two days at the beach which is around a 15-20 min walk from the hotel or you can catch the free bus. We only used the bus once. Bit of advice don’t get the first bus of the day or the first bus after lunch as these are rammed full and not pleasant. The beach is lovely with some lovely beach restaurants and shops. All the staff we encountered at the hotel were lovely and couldn’t do enough for you. They work incredibly hard to make sure you have a good time. As we came at the end of the season the hotel did begin to shut down. So please bear this in mind if you’re planning on visiting in the last week. We thought half term week would be busy but it was so quiet. There are 3 restaurants on site. The pizzeria was the first to close on the Monday of our last week, followed by la tasca which closed on the Tuesday night which only left the main buffet restaurant open for the rest of the week. The mini mart shop also shut early in the last week leaving only the spar shop open. This wasn’t an issue for us but just bear in mind if you like a lot of choice. Over all we had a great stay and we would come back in the future if the price was right.

Family of 5. 3 kids 15,12,8. First up. There is no gym at the hotel. We knew this from booking as their was no mention of the gym in the facilities section when you looking through the hotel and photos. But you are still hopeful. Me and my oldest went to a gym about 15 mins walk (very easy to find) called RusFit and was one of the best gyms I’ve ever been in. Had everything and for reasonable prices. Hotel is very child friendly. However our room was very noisy with table tennis tables immediately outside, and the sleep situation was not helped by the maintenance team using a very noisy leaf blower outside our room every morning around 8am for 15-30 mins. Rooms are dated, however they are clean, tidy and beds are fine. There’s a medium sized fridge in the room which is super handy. Hotel is very child friendly, some cracking splash parks for the wee ones and decent slides. Although the 4 lane slide tears shreds off your back so I’d avoid that at all costs!! But the pools were fantastic, a bit cold, but fine once in! Bus to the beach (and shops!) was very handy! All staff extremely friendly. Wee shops in the hotel grounds weren’t too expensive. All in all, a solid 10 days holiday. If there was a gym we would easily go back. Unfortunately we are a keep fit family.

Last day here now and raining all day, but the weather has been fab for the previous 6 days. On arrival, reception were quick and polite to get us in our rooms speedily. All 3 restaurants offered a good selection of different meats, plenty of pizza, chips, pasta and salad. Also small pots of ice cream in the restaurants. My daughter (13yo) loved the big pool which has a depth of 1.3m so she could easily stand in and play ball games. The water park was also great. Plenty of slides - one down side was the ‘bubble pool’ had a height restriction of 1.35m yet some bigger kids were on using it but my daughter was told not (rules are rules - I just think there could be a little leeway when smaller kids aren’t using it) The snack bar was good, the burgers, hot dogs, chicken nuggets and chips were hot and tasty. The ice cream at the snack bar is payable - 3 euros for 1 scoop, 4e for 2 and 5e for 3. Finally, the animation team were energetic and always smiling. Entertainment at night was hit and miss to what we personally enjoy but by 10pm, we were ready to call it a night after 8am starts! Definitely a family friendly hotel and atmosphere. My daughter left her phone on a table one day 🙄 but it was handed into reception thankfully. We also locked ourselves out of our room once and reception quickly gave us a replacement card. I would recommend this hotel to families

We’ve just returned home from 10 nights at this hotel, before coming I was abit sceptical as the reviews weren’t great but once we arrived we had no concerns. Arrived through the night & on arrival the staff were lovely, room was cleaned every day. Pools good yes cold but what to expect, my girl was hardly out of them so never bothered her. Never had issues with food yes it’s repetitive but it’s only a 3 star hotel and hardly seen any flies. The animation workers work hard long hours & my lad enjoyed the activities and the workers super good with him. Water park fab, location good. All in all I would deffo return had a pleasant stay.

travelled in a group of 10 - 4 adults and 6 children (14,12,9,7,3 and 2 year old) for a week 15th-22nd Oct. My older 3 children made some good friends. They enjoyed the big slides in the splash park and playing football on the sand pitch. Though I do think parents need to watch their children. My 12yr old son was pushed around and smacked by a boy for days until he had enough of it and pushed him back all over the fact this boy wanted to look good in front of his friends, he then cried to his parents. We got to the hotel about 11.30am. Couldn't check in till 2 which wasn't a good start for us. They do have somewhere for bags if you wish to go for food or a look around etc. The adults played pool alot in the evenings which was good though a few of the tables took the money but never gave the balls. No one would sort it out when complained. So be careful if playing near the evening entertainment. Entertainment : it wasn't the best but nor was it the worse I've been to. There was a Michael Jackson show, acrobatics, karaoke, singing group. There is kids entertainment each evening which the animation team do try their best. Their is also bingo each night and sometimes a games night too. Pools: the pools are really cold, expected cold in October but it was another level cold. So adults didn't go in them. My 7 year old only went in it a couple of times as he also couldn't deal with the temperatures. Though my older ones didn't care and spent all day in them. Could always get a sun lounger no matter what time you turned up. We got at least 4-5 together at once. Weather: the weather was lovely. When we first arrived it was rain though after a few hours it warmed up highs of 27-28. Room: we had 2 1 bed apartments. It had 2 twins pushed together, a sofa bed and a pull down bed. There was enough room to sleep in which is what we used it for. We couldn't complain about the cleaners at all. The room was cleaned every day though I did notice yesterday there was quite alot of sand in the shower and towels just thrown on the sofa. Other than that no complaints. They work hard and say hello if they seen you. Complex: the complex itself is clean, the cleaners sweep and mop floors around apartments. Staff are picking rubbish up as and when it is seen. Though the staff at night could be better collecting the plastic beakers as some tables had them piled high for hours. Generally the staff are friendly and approachable. Some of the holiday makers let the hotel down by not throwing cups and plates in the bin, instead leaving them at tables and sun loungers. Restaurants: the queues are really long waiting for food. Having children it was just a long wait and they got fed up. Sometimes going a bit later you couldn't get a table in a certain restaurant. One day we ate at bbq restaurant the other 2 adults wasn't eating at the time so we moved to a white table next to the bbq restaurant tables to let others sit down to eat. The other adults later decided to get food and sat with us as it was really busy and staff from the bbq restaurant came and said they couldn't sit there as its part of another restaurant. I understand this but it's a silly rule. It's all inclusive. I'd understand if we was to leave plates around but we was taking them back. White table next to a brown one and you can't sit there is just silly. Another big party got told they wasn't allowed to bring food to the bbq place from pizza restaurant though she had a disability and couldn't sit at the tables though the staff wasn't having any of it. In the end we are out alot as we just couldn't deal with the queues and staff. From what we did try the bbq place was better for lunch and the pain restaurant for dinner. Food: snack bar chips, chicken nuggets, hotdogs and burgers. The chicken nuggets were always over cooked and hard, burgers and hotdogs were always cold. Taste very cheap. Other restaurants.. If you aren't there when they are putting the food out you can guarantee you are having cold food. Couple in my party hardly ate as the food quality was really poor and cold. Flies: yes there are flies. We found that flies were mainly outside around the bbq restaurant. Never seen flies on the food and not as near as bad as some has said. The beach is a walk away. People say it's 20 mins though I have mobility issues so took me alot longer. There is a small bus that goes to the beach but people push on so it's a hit and miss you could be waiting all day. Beach is nice and clean and good shops and restaurants on the way. Though I would recommend not to walk if you do have mobility issues Alot of hidden extras. Arcade, hair braiding, photography, gift and toy stall, trampolines and bouncy castles. There is also an ice cream shop and a bar that sells cocktails, sweets etc all at a charge. Over all it's good for children. My 7 year old is SEN so struggled alot with how busy and noisy it was and become overwhelmed with how much was around. He was ready to go home day 4. So i would recommend for children if they like water slides but for SEN children I wouldn't. Would I return? Probably not.

Be highly cautious when booking here. The issues encountered extended far beyond minor inconveniences, suggesting a business model that prioritizes aggressive cost-cutting and misleading advertising. What is advertised as a relaxing all-inclusive holiday is, in reality, a stressful, low-budget, and costly experience. What you book is guaranteed not to be what you will receive. ​1. WARNING: Systemic Deception and Forced Financial Upgrade ​This is the most critical issue: the hotel advertises one room type and delivers another, creating a deliberate financial trap that begins the moment you arrive. ​Misrepresented Room Details and Forced Upgrade: We booked a one-bedroom apartment specifically advertised as including a double sofa bed and an additional pull-down bed. This layout was ideal for our family (17-year-old and 11-year-old siblings). Upon arrival, the room contained only one small sofa bed, which could not possibly accommodate both children. ​When we presented evidence of the advertised room description, hotel staff claimed the online information was an "error." No alternative bedding was offered. We were therefore forced to pay an additional €350 upgrade fee immediately upon arrival to secure suitable accommodation for our family's stay. ​ Pattern of Deceptive Practices: We spoke with several other families experiencing the exact same issue; some could not afford the upgrade and were consequently forced to make do, resulting in teenage siblings sharing the small sofa bed. Crucially, the incorrect accommodation details remain online, meaning families are still booking unsuitable rooms for future stays. This, coupled with the prominent display of upgrade offers visible immediately upon check-in, suggests a deliberate pattern of incorrect advertisement designed to force guests into costly room upgrades. ​ TUI's Refusal to Accept Responsibility: When we contacted TUI, they immediately blamed the hotel, stating that the hotel is “in charge of accommodation advertisement.” TUI accepted no responsibility for the misleading information and even attempted to shift the blame onto our independent travel representative. ​ 2. Accommodation Failures and Hidden Fees (Room Comfort & Security) ​The hotel nickel-and-dimes guests while delivering subpar and poorly managed accommodation: ​Mandatory Security Fee: The in-room safe—a basic requirement for security—is not complimentary and costs an additional, non-negotiable €40 per week. ​ No Complimentary Water Policy: Unlike other all-inclusive resorts, there is NO complimentary bottled water in the room. This has to be purchased from the on-site store at a massively up-costed price. Guests are explicitly advised against refilling personal bottles, forcing daily, expensive purchases of a necessity. ​Costly Up-sells: Be mindful that the on-site ice cream shop is a separate, additional cost. If you have children, this can quickly become an expensive daily burden. ​ Security Failure: Do not leave any items unattended. We left a pool ball and other small pool items briefly on our sun loungers while swimming and returned to find they had been stolen, highlighting poor security and oversight in guest areas. ​ 3. Dining Chaos and Vile Food Quality ​The food hall experience is severely undermined by poor quality, overcrowding, and non-existent service standards: ​Vile and Low-Budget Food: The food is explicitly vile and low-budget. This failure in product quality is the central issue, driving crowds to the only slightly more tolerable option, the always-overcrowded pizza restaurant. ​ Non-Existent Refill Policy: Food, especially high-demand items like desserts, is often not replenished quickly enough, or at all. This critical failure in stocking creates a highly stressful "if you’re not fast, you’re last" dynamic, where guests must rush and scramble to secure food. ​ Chaotic Queuing: For guests accustomed to organized lines, be aware that queueing systems are effectively nonexistent. It is a chaotic "grab-what-you-can" environment resulting from scarcity and overcrowding. ​Rude Staff: We found the dining staff, particularly at the BBQ restaurant, to be notably rude and unwelcoming. ​ Final Recommendation ​This resort combines systemic deception (forced upgrades), poor-quality products (vile food, security risk), and customer-hostile operations (refill chaos, hidden fees). Factor in the cost of the forced upgrade, water, and safe into your budget, and be prepared for a fight for your food. We strongly advise booking a different property.