Oak Island Resort & Conference Centre

We are in unprecedented times! This review takes that into consideration! Check-in was not favourable but upon checking out we were able to get the $25 room upgrade taken off. We had a room facing the parking lot and when we asked for a water facing room were told because we booked through a third-party, Expedia, that we would have to pay an upgrade Fee! We knew the hotel was not full and found that to be cheesy! Upon checkin found out that most of the amenities were closed down we wanted a room overlooking the bay so we would not be looking at a parking lot! To use the pool we had to book a time, that turned out to be an issue! If one could book time to use pool what would be the problem, with also booking time in the hot tub and sauna? We are After all bubbling here in the Martimes, One would assume therefore it was quite safe for all! The pool washroom was not open, public safety issue? Food was very good! Atmosphere in restaurant could be improved by adding paper placemats and setting tables! Entertainment was excellent, one man band playing guitar and singing! My personal belief amenities are not open to save money and blame it on COVID!

The place was very clean and new as well the bar had a very good band each night we were at the resort. Played a wide assortment of tunes which were very good.

We are so disappointed. After coming to Oak Island Resort at least once a year ( usually twice and a few times with our businesses for multiple nights and multiple rooms) for six years we are disheartened with the poor customer service. With Covid19 we decided out of loyalty to make Oak Island our choice even with the huge increased in room price. We agreed to stay 2 nights instead of resorts in Cape Breton and Digby. We spent over $1000 on our two nights. During our stay we meant another couple that have a longer stay. They too are “older” and professionals. We both purchased meals and beverages for those that might be struggling. While there were many examples of cranky staff, the last straw was when at midnight, the young bar tender told us that we were being too loud. There were 4 of us and we did no more than a regular laugh. They said that there was a noise complaint ( we were very far from any room... the closest being out personal rooms) yet they just wanted us to leave so they could be off for the night. This false accusation was insulting and false. After being “ dispersed” we talked to 4 that felt disrespected. Sorry Oak Island. We were warned that the service was worse since Covid but were willing to give you a chance. Hurtful and dishonest... reviews will not be positive.

Fabulous hidden gem for a staycation! The staff are probably the nicest I’ve ever encountered & the area is just lovely! And try the soup!!

screen door missing /not able to enjoy the fresh night sea air ..room was clean,service okay,staff seemed over worked ...looked tired and or frustrated

Food service was out of sync- waited over one hour for two bowls of porridge at breakfast. Not much explanation and full bill was charged. The porridge was cold as well but we just wanted to eat and leave. Resort had only been open a couple weeks so I think that they are just trying to keep afloat. Rooms were very nice, beds comfortable and renos looked good. Beautiful location- overall we enjoyed our stay.

Newly renovated so beautiful and clean! Great location to visit nearby towns but lots to do on the property. It will be better as restrictions get lifted of course.

Great

Pool was under repair Room was clean & comfortable except for the air conditioning, which was very loud

The staff from maintenance, kitchen, wait staff, house keeping, gardening and front desk went out of their way to make sure my stay was the best I ever had. I would go back in a heart beat .