Hampton Inn Stow

Room was clean and breakfast was excellent

Nothing everything was great

We had a lovely one night stay here on a trip to Cuyahoga Valley National Park. The room was large and spacious with 2 double beds, a fridge, desk and chairs. The bed and pillows were comfy. The shower was nice and hot. Staff at reception were very friendly and welcoming. The pool was cleaning and refreshing. The free breakfast had enough options for us to chose from - eggs, muffins, bacon, yogurts, cereal, waffles, apples.

Big spacious room with a comfortable bed Friendly staff Very close to cuyahoga national park

There is no longer a hot tub despite showing pictures of one The smoke alarm in our room started making a strange noise during the night

The staff was not courteous or professional. I had reserved two rooms several months in advance. At 9:00 p.m. on the day of check-in, I received a call from the front desk informing me that one of the rooms I had specifically requested was not fully functional and would need to be replaced with a different type of room that did not offer the same amenities. I contacted customer service and asked them to speak with the front desk. I was then incorrectly told that I preferred to keep the nonfunctional room, which was completely untrue. After calling customer service again and clarifying the situation, the front desk suddenly stated that two functional rooms were available after all. However, one of the rooms assigned was an accessible room for disabled guests, something I had not been informed about in advance. In addition, the front desk employee handled the situation with an unprofessional attitude and demeanor throughout the entire interaction. I have stayed at other Hampton Inn locations before and have never experienced this level of poor customer service. The breakfast the following morning was also very limited and noticeably below the standard I have experienced at other Hampton Inn locations.