Royal Exeter Hotel

Great location, good size room.

Room was hot, no aircon. Creaking floors, could hear people walking around the hotel corridors and stairs

good bar sevice and staff

No food on site

Brilliant location for the Bournemouth International centre and the beach room comfortable clean and staff very friendly

N/A

Lovely situation and beautiful building

Creaky floors

Excellent, central location. Parking on site.

We were informed the day before our stay that the paid for breakfast would no longer be provided due to a management changeover. The promised refund has not come through. One of the lights over the bed was not working. There was something which looked like a cherry pip on the bed cover. No crisps available at the bar.

Although dated, I had everything I needed and the room was very clean and well organised

Not their fault but the breakfast and restaurant were not available during my stay however the staff were helpful in informing me of outside delivery services for breakfast which were available to me.

Everything was ok

Nothing

Great location for me, as I had a conference in the conference centre across the road. Close to the beech and staff was friendly. I had a superiour room and it was large.

There is a musty smell in the hallway. The shower did not work, so I had to take baths. No sockets near the bed. There was a nightclub in the hotel that played loud music throughout the night.

307- Nice sized room, lots of storage and surface space. Optimistically could be said to have a 'sea-view'. TV good quality picture but a bit small for the room size. Comfy bed, good quality sheets and towels, fluffy pillows. Room was at the end of the corridor on the top floor and was lovely and quiet. The room also had a fire exit door which I liked. Lift to all floors. Reception staff very friendly and helpful. Location excellent, with on-site parking and we were allowed to park earlier and later than check-in times which was helpful. Looking forward to a revisit later in the year once the new owners have made some updates

Quite an old hotel, decor a bit tired but I gather it is due for a refurb from new owners. Room (307) a bit dark as only a small window which I couldn't open. Room could also benefit from a small fridge. This room was sold as a superior room but it was not quite up to standard at this time. A few issues in the bathroom which were discussed with a manager and a SMALL refund given. Sadly, had booked for breakfast but the hotel ceased providing it early June. Finally, on-site parking great but at £15 per night - adds a lot to the cost of the stay.

The bed was comfortable, the staff were pleasant, the location was good for the Bournemouth International Centre.

Was sent an email day before I arrived stating that hotel no longer did breakfast. Did not see it until I was leaving the house on the day of my arrival. Message stated that this was due to change of ownership and was in place from 1st June - which was 11 days earlier. I also presume they had some knowledge prior to the 1st June that this would be happening. The hotel staff could give me no explanation as to why I had been told so late. Others at the hotel had all only received the message day before. I was attending a conference so it was extremely inconvenient to need to arrange breakfast each morning before I attended. Reception pointed at a leaflet to an advert for local restaurant and told me she had been told to tell people they could order from that restaurant for delivery. I followed the QR code it gave ( only option it gave) which took me to their website. There was no option on their website for delivery. I called up. They had never heard of the hotel and knew nothing about deliveries. They had only just listed themselves on one of the delivery apps but were not putting it on their website yet and that is presumably what the hotel were referring to - but that is not where the QR code took you. They did not open until 9am - my conference started at 8.30 . There were two other places listed on leaflet (which the reception had not pointed out) one of which did also not open until late and the other being McDonalds. I did not want McDonalds for breakfast. I was seriously unimpressed with this whole shambles. The hotel looks very quaint - but a lot is broken - like toilet flush button and toilet seat. You are told you must hand key in when going out but half the time no one on reception and no one seemed to notice or care. No usb ports in room - fair enough - but no sockets anywhere near the bed - in this day and age! Room was ensuite - but basin was outside bathroom in the room - very odd and inconvenient.