Hilton Bentley Miami/South Beach

Very expensive stay for a noisy room with thin walls. Additionally the receptionist explained the $100 deposit for the room for each day?? Also they tried charging me the resort fee that had already been paid in advance while booking. The Greek restaurant's breakfast with a small bread with childish sized jiffy PB& Jelly plus a cup of coffee and a glass of Orange juice for $15? Felt cheated by this nickel and diming 4 star hotel that costs $1000 a night? I expected much better. Disappointed and won't stay again..😔

Made me feel being tested and except the explanations for my questions about some charges that didn't't make any sense. Weren't getting clear and logical answers made me lose trust towards this establishment.

Location

Service

Great location, amenities, and staff was very friendly and helpful

The stay was good overall. The hotel is clean, The beach facilities were nice, the food is good. I would like to acknowledge the excellent service of Melanie from the front desk. She was the bright spot of the customer service. Now for the negative on the customer service; the restaurant "Santorini by Georgios". My wife and I ate at the restaurant 4 times total. The first day we ate at the restaurant 3 times. The service was awful but it was the only hotel based restaurant. The first time (lunch) the server delivered our food and never came back to ask if we needed anything else. We needed a condiment and after 10 minutes had to go inside ourselves to get it. The 2nd time we ate was for Happy Hour. Again the service was dreadfully slow. The woman who served us the 2nd time, when I asked to charge to the room, literally said at the end, "I'm sorry things took so long, I didn't know you were a hotel guest" (as if that should matter). She was too busy talking to people at the bar instead of checking on guests sitting and acted like she didn't have a care in the world. The third time at dinner wasn't bad other than the server leaving us the check with no pen so we had to walk up to the hostess stand to get one. Sure, that may be little things but little things all add up. I liked the food at the restaurant but the service wasn't Hilton quality. Service at breakfast the next day went much better but this is why I'm giving 4 stars instead of 5. There are 2 very small hot tubs to use and one of them was out of order so if there's another couple in it gets too tight. Overall I would go back, the beach and beach facilities are very nice. The room was fine. My main suggestion would be for the The Food and Beverage manager to uptrain their employees because restaurant service was pretty abysmal.

The hotel was very clean and our room was very well fitted with a kitchen and 2 double beds. Ideal for a family of 4. Debbie, Andre & Frankie were very helpful. Appreciate Debbie giving us an upgrade. I do prefer a buffet breakfast. The a la carte setup is not to my liking but I can understand that there is low guest ratio to justify this. They should not allow XL Bully dogs in the restaurant, especially without a lead. It scared my wife and she decided to leave early.

Excellent hotel, great staff!