Residence Inn Columbia Northeast/Fort Jackson Area

Everything

Kele Pam, the front desk receptionist who checked us in on Friday, May 8th was extremely helpful, courteous, cheerful, personable, and efficient - the information she provided to us about cancelling a double-booked reservations and Marriott points was both reliable and helpful! Kale was one of the most helpful receptionist I have met in over 30 years of travel. We commend her for great service! Barb & Rich Allwes

The hotel and staff were great. I wanted to recognize Tavon Rogers who was a stellar representative of the hotel. He was in charge of organizing and interacting with customers during the breakfast hours. I saw him personally reach out to everyone in the breakfast area as they came in and departed. He ensured everyone was recognized and that their breakfast was perfect. He is an absolute asset to the hotel and Marriott franchise.

My husband and I stayed at the Residence Inn Northeast/Fort Jackson area in Columbia, SC. We stayed for 4 nights. The room was very clean. The bed was ok due to felt like a lump in the bed but slept well none the less. Noise level was not an issue since those above and beside us were quiet. We had a room facing the pool, nice view. Amenities include a fully stocked kitchen with dishes, pots/pans, and such. Has a stove, refrigerator (full size), 2 tv's, sofa, table and 2 chairs, and a desk. A bathroom with a tub w/ shower, and a separate space for the sink/mirror/closet to hang clothes in. We liked staying there so much we asked the front desk if they would help us find another in KY since that was our halfway point returning home. The lady at the front desk did everything she could to help but wasn't one in the town we were hoping to stay at. The only negative was that our one tv wouldn't work. We called the front desk, and they told us that maintence wouldn't be in till the morning, (this was 8pm). So, the front desk gentleman told us he'd be in to check to see what the issue was. He done as he said he would and came to our room and ended up fixing the tv issue, so we were able to watch it with no more issues. We are so impressed with this hotel that it gets an A++ from us, and we won't hesitate to stay there again if we are ever in the area. This is the best hotel we've ever stayed at to be honest. Thank you Residence Inn for a great hotel stay!

Staff nice.

Outdated room. Not clean. Pool not running

Staff very helpful especially Lolita cleaning crew leader been great for over a year and the desk staff and managers top nothch