Sofitel Queenstown Hotel & Spa

We recently stayed at Sofitel Queenstown as a walk-in booking. The lady at reception was friendly and helpful, although she did accidentally quote us a lower price after getting the number of nights we wanted to stay incorrect. Despite this, check-in was still pleasant overall. I had previously stayed at this hotel about a year ago and enjoyed it so much that I recommended it to the rest of my family for this trip. One of the highlights of the hotel is definitely the day spa. It truly feels like a hidden oasis and deserves to be advertised much more. The ladies working there are absolutely amazing and, in my opinion, are the hotel’s biggest asset. Their professionalism and service were exceptional.

Unfortunately, there were also some disappointing aspects during this stay. The breakfast buffet had a lack of variety and options compared to what you would expect from a Sofitel property. The breakfast staff also appeared far more interested in socialising amongst themselves than attending to guests. I also overheard one staff member referring to guests as “little kids” because of the way they ate and left crumbs on the floor, which was quite unprofessional and uncomfortable to hear. The biggest disappointment, and ultimately the reason I would not return, was the condition of the beds. I have stayed in many Accor properties over the years and have never slept in a bed as uncomfortable and worn out as the ones at this hotel. They urgently need replacing. Sadly, it feels as though the standards at this property are beginning to slip.

The location is unbeatable.

We had to pay $50 per day for valet parking. The breakfast was very ordinary. Coffee terrible at breakfast

Heavy French influence. They even say bonjour... except where staff speak Chinese to each other. Well located. Short walk to lake. Some rooms have views. Aim for level 5 or 6. If you have club access the cocktail hour is quite impressive although no actual club as such just special treatment in the bar.

Beautiful hotel , great location

Nil

Great location and staff

I didn’t have any faults as everything was amazing