Sofitel Queenstown Hotel & Spa

Convenient to everything In Queenstown

Odd layout because we had to go through 3 doors to get to room 412

We stayed for six nights in a fantastic location at Sofitel Queenstown. It’s a lovely hotel, and we were fortunate to receive a complimentary upgrade to a Junior Suite. This was quite different from the typical layout — it featured a separate lounge and dining area, a spacious bedroom, a large spa bath, two wardrobes, and two small balconies with beautiful mountain views. Although there isn’t much snow on the mountains at this time of year, Queenstown is still absolutely stunning. The autumn colours are incredible, with trees displaying a rich mix of reds, oranges, and golds — it really adds a special charm to the whole place. I would highly recommend visiting during this season. The Club Lounge, while pleasant, is essentially part of the bar due to the hotel’s smaller size. That said, it works well, and the drinks and canapés offering between 4:30pm and 6:30pm is a nice way to ease into the evening — even if it is a little earlier than expected and it does take some time to get drinks the first night was over 20 minutes Overall, a very enjoyable stay and a great base for exploring Queenstown.

Well located, clean, good sized room, friendly staff.

I couldn’t change channels on the TV. Internet access was problematic.

Stayed 7 nights in April. I enjoyed my stay. I was upgraded to a King Bed. Room was very spacious and comfortable. Cleaning was perfect. I noticed prior negative reviews. I found them to be inaccurate in most, but not all complaints. First, the staff was great. Always helpful, from the bell staff and luggage, to the front desk staff. The rooms were clean and big. Yes, the rooms that face the upward public stairwell had some noise, but nothing overwhelming. Remember this is a downtown hotel with access to many venues. As for review that complained about staff not recognizing his birthday, this is an "entitled" review that I typically ignore. Just because you have some form of status, it doesn't mean that you get King Charles' salute on arrival. Some of the reviews did have issues for which I agree. Many days my room wasn't cleaned by 3 or 4pm, one day by 6pm. Housekeeping manager said that departing rooms had priority. That's not cool. This would be a 5* star review but for the housekeeping issues. Still, a great hotel.

It's what I expected from sofitel

Dynamic pricing introduced for me wanted to extend our stay.

Breakfast was great with generous spread and fresh orange juice. The staff at breakfast, reception and housekeeping were excellent. Towels and bathroom accessories were great.

The beds were soft.

Lovely hotel in a very convenient spot, staff are super friendly. Beds very old, need replacing!