Residence Inn by Marriott Albany East Greenbush/Tech Valley

Nothing

Room was ok

I asked for more towels and wash cloths and didn't receive them , staff said they were out. That staff person was not helpful or nice. The first shift staff was very nice.

Great suite and comfortable king size bed

The sofa bed mattress was not very comfortable

I like the location and the people we super friendly

nothing the property was great

We stayed at this hotel last year and it was fine, but the rooms have gone downhill and they seem short staffed. Our 2 bedroom room on the first floor in the back smelled damp and moldy. We were only there for one night so did not ask to be moved. The breakfast was supposed to start at 7 am but was delayed and there were no lights on. Luckily the coffee was ready and that was really what we needed. I think this hotel needs a refresh as everything in the room seemed tired.

Peaceful, kind staff, clean

Good location for out-of-state Tanglewood concert attendees needing one-night only lodging.

The staff was absolutely amazing. Every person we interacted with was super pleasant, helpful, and made our trip that much nicer.

Pro: the staff were excellent, great customer service and very welcoming. Cons: the sofa bed had a rip, a mysterious stain and the mattress was so thin you could feel all the coils. The pool water felt questionable in that we wondered if it was treated with any chlorine at all and we were worried we'd pick up an infection after swimming it in (we made sure to shower afterwards and scrub our kids clean). The breakfast was unappealing, the scrambled eggs seemed simultaneously under cooked and over cooked. However, everything worked, check in and out was smooth, it was easy to find off the highway and made for a convenient place to sleep during our road trip.