Mercure Bristol North The Grange Hotel

Beds good spacious

Hotel needs a lot of work done Very shabby Paintwork on doors and walls around hotel Fixtures not in good condition Hotel no character Not all Staff helpful approachable Cups glasses trays of room service supplies left outside doors the whole afternoon evening we were there and still there in the morning- aweful to see. Damp smell in lounge on arrival Two big screens on reception with staff hiding behind and no greeting of welcome by Asian staff. Young lad very helpful later. We did not get rooms together with elderly mother as requested when I booked in April? Fan we had in room was useless on the hottest night of year so far I did not sleep most of the night. Look at picture of our room window - shocking. No incentive to stay for breakfast. I have to be honest

Breakfast was nice, but on day 3 as we did not visit as early as previous days little choice remained as it was not topped up.

Poor state of general areas, stairs, i am 63, i was located up in the roof with no lift. The stairs were dirty carpets and rooms poorly ventilated.

Open outlook

Recalls the ‘golden age’ of hotel developments still with personal attention, ease and comfort

Nice building, large sitting areas

Disabled room allocated no 117 was the furthest from entrance you could get. There were many fire doors to get through and far from easy when struggling with suitcase etc. Called reception as TV wouldn’t work and I wanted to watch the news before bed. I was told someone would be straight along but no one came. I called again as per photo and was told the person I spoke to had left reception and forgotten about me. The second person I spoke to eventually turned up, went away, returned with new TV and still couldn’t get it to work. It turned out the wall socket did not work. On the hottest night we had to unplug the fan to enable TV plug to be moved. By the time this was done an hour had passed.

The best part of this hotel is pet-friendly, with a massive grass area for my dog to explore, and it is so sweet to receive a dog welcome pack. The price is fair.

The privilege room I stayed in didn't provide slippers or bathrobes. Just found out on the checkout day, which my family member told me.

Comfy bed and quiet stay near family

Very tired and communal areas need a freshen up and common theme