Mercure Bristol North The Grange Hotel

Breakfast selection was brilliant and all fresh Staff are all very accompdating.

Alot of stairs with suitcase hard work. Evening meals not great

Location, lovely grounds, quiet area. Pizza was good!

Whole hotel a little tired. Needs fresh paint and carpets. No smart tv in room. No real coffee in room, only instant. No fridge in room. No bottles of water or snacks in room.

Fantastic food, great service. Lovely setting and beautiful countryside

It’s a beautiful property, but it’s showing its age, the rooms are tired and dated, the walls and doors are badly marked along the corridors, the ladies on the front desk were lovely. I have stayed at this hotel a few times in the past and there is a young lady that has run breakfast every time and she does a wonderful job and is amazing, she is a real asset and some of her colleagues could learn a lot from her. The quality of the breakfast is excellent and hasn’t changed, but the evening meal used to be excellent but this time was poor.

It is showing its age, there are no onsite facilities not a thing to do, no gym, no pool, nothing! I have stayed in this hotel multiple times and it’s always been good, this time though something had changed. The restaurant no longer felt like a quality restaurant with fine dining and quality food, it was closer to a weatherspoons, gone with the quality menu’s in with a colourful mass produced menu with pub classics and the grill. Food arrived, gammon was the thickness of bacon, undercooked chips 4 pea’s one fried egg and not a pineapple in sight. The bar boys couldn’t manage a simple orange juice and lemonade. £22 spent on a wrong drink and crap food. When other guests asked the bar boys about wine options the answers were nothing more than grunts, um’s, yea’s and like. Eventually the guests got a choice of um that one and uurrr this one. The dated rooms could be forgiven if all the staff made up for it with good service, some were very very good, but 50% of them were terrible missing even the most basic service or bartending knowledge.

Size of the room

Paid for a premier room and it just about made standard in desperate need of updating

I loved the bath. Bed was very comfortable and the room was clean.

I do not like cheap instant coffee but unless you are at a very high quality and expensive hotel, this is what you get. Thankfully I bring my own.

Anastasia behind the bar was great right from the start, friendly and and helpful. Room was great, nice and big with everything we needed for a night's stay, bed was massive 🤣. Restaurant was booked and the food was amazing and decent portions, our server Leah was also friendly and helpful while we were there.