Commercial Hay Hotel

This hotel only offers accommodation now. Reception desk is via front door but guests have to use the rear courtyard to access stairs and rooms. To be honest we thought that the hotel was closed permanently as there was no "life" apparent. Maybe a sign that is on the footpath maybe helpful to those who are travelling through.

Property is in very poor condition, bad smell, noisy airconditioner, bright lights in the room. All of this makes it very hard to sleep. Not recommended. Room is very small and looks nothing like the photos.

On arriving at the property, it looked really good. Reception was unmanned but had a mobile number to ring. After that check in was smooth, however how the breakfast system worked was not explained. The property was full of red highlighted notices telling you what you could NOT do, like wheeling your suitcase across the carpet. Got to the room and it was small, the curtains were hanging off their rods. There was no wardrobe only 4 hooks on the back of the door. The room only had a single chair and insufficient Power points. The tea station looked like a cabinet from hard rubbish with a later thought of an unfinished top. The kettle did not fit in the sink, not that the kettle was big, just that the sink was small. The bathroom was tiny, only 950mm wide, the first time ever in my life I could sit on the toilet and my knees and head touched the wall opposite. The shower was tiled and OK, but the water barrier was a piece of square poly down pipe with silicone to hold it in place. Could bd not get the shower mat anywhere close to the shower. The TV did not work properly with only 2 channels with audio and video, all the other channels had either video or audio but not both. Bed was comfortable and clean. Then came breakfast: as choice of base cereals, with milk and very ordinary orange juice. Toast was either white or multi grain bread, tick there. However, the butter was from a communal tub, with of previous user crumbs. Jam and marmalade was also communal,

Cold, thin doona for winter, heating did not work, electric kettle did not work, no hot water in shower.

Great service

Could not even get the door unlocked for 10min. The smell from under the door worried us. After opening and not being able to remove key for another 5min we had a look in the room. Carpet torn up smelly and what we believe to be unwashed sheets. We left right away and went next door to a great little motel that was fantastic. I want a refund.

Convient And Pet friendly.. great overnight stop

We were concerned about no hot water, but that was basin only. Shower spacious, good and hot. Good bed. Tiny room. Nice continental breakfast downstairs. Low priced. Good position. No extra blankets available and only one pillow per person. They're trying hard, but have a way to go.

Good value. Lovely staff

Check in was very convenient and easy. I like how there is signs around the motel. There is so many doors and can be very confusing without the signs on the doors. The room was clean and spacious.