Novotel Semarang

Very strange hotel in many ways. 1) Payment taken at time of arrival 2) No ability to charge dinners to room 3) Hotel Restaurant doesn't appear to open (Both nights so far( 4) Can only eat in a strange bar, cafe, Restaurant on ground floor...where people are smoking when you try to eat. 5) 2 small complimentary bottles of water in room...however when asked for more (Its charged to you...unheard off in all he hotels I have stayed in. 6) The rooms need a refresh....dirty/mould in bath not good. Bed is comfortable

Cleanliness, hospitality, and breakfast quality.

Mineral water provided in the room isn’t enough. Only 2 bottles.

Close to the mall.

The hotel has potential, but unfortunately my experience was disappointing. The first room was damp and humid AMD the bathtub was dirty. Most concerning were the pillows – they had large yellow stains, which is simply unhygienic. After reporting this to the front desk, I received new linens and replacement pillows, which were better. The next day, I was offered a different room (an executive room), which looked much cleaner. However, even in that room, the pillows were again stained. I had to ask for the cleaner pillows from the previous room to be brought over. While the staff did try to assist, it felt more like a workaround than a proper solution. I would have preferred basic cleanliness and maintenance to be in place from the start — especially in a hotel of this category and price point. Hopefully, the hotel will take this feedback seriously, as the location and potential are definitely there.

Very friendly staffs. Great choice of buffet breakfast. Nice and clean room. Facilities all great! Love this hotel.

Convenient location. Good service.

Location and valet parking

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