DoubleTree by Hilton Galveston Beach

The best thing about this hotel is the location, it is front line overlooking the ocean with fabulous sea views. The staff at both of the bars were also lovely. There were numerous issues with the hotel, the biggest being the damp and mildew smelling bedroom which indicates that the AC is malfunctioning and is probably a health hazard. It quickly made all our clothes damp, boxes of tissues and paper also became damp. We were shocked when we walked in to see the 2 cream coloured bedside lampshades were full of mould marks and rust damage (pic attached) indicative of the damp in the room. It shows that this hotel just doesn’t care to think that this is ok and not to even bother to replace them. There was a large brown stain on the carpet (pic attached) that the hotel appeared to have made no attempt to clean. The orange painted bathroom door was also badly chipped/damaged at the bottom (pic attached). All in all a very grim bedroom to have to spend any time in. The most bizarre feature at this hotel was in the reception area where they had attempted to hide the one main lift in the hotel. It has not worked for some considerable time and no attempt appears to be being made to fix it. It was covered with an odd wall hanging and a strange purple table arrangement (pic attached). There was only a very small service lift in action for all the guests (and staff) at this large 5 floor hotel. The security doors at the back to the car park were left open for anyone to just walk in off the street so the hotel didn’t feel secure. There was no room cleaning, on the 1st day we phoned reception to say our room hadn’t been cleaned and we were told that they provided daily cleaning. We phoned the 2nd day when there again had been no cleaning and this time the story changed and we were told the room was only cleaned every 3 days. On our last day we made the mistake of ordering breakfast at the restaurant, the “freshly baked muffin” as described on the menu was definitely not fresh. The toasted english muffin was rock hard, both products were inedible and we left them. It feels as though the management at this hotel no longer care and have given up, we were very, very glad to leave.

Very dated and run down. Not what I expect from a Hilton property. We had 2 rooms. First room the tv remote didn’t work, the thermostat didn’t work, the ironing board was broken, we had to jiggle the toilet handle every time we flushed it. The second room was slightly better, but had rust growing on the lampshade, and every time the air conditioner popped on, it sounded like a 737 taking off. The hotel only has one elevator that is quite slow. If you’re staying pre cruise, expect to lug your luggage down the stairway or wait a long time for an elevator with enough room. The entire hotel smelled musty and needs a serious update. Paid almost $350 per room for one night. Definitely not worth it.

It was clean and very convenient to the beach. Just loved it.

The people were friendly, very helpful