The Juniper Hotel

The views

It would be so helpful if there were a microwave in the room and if there were an elevator

The staff was professional and welcoming throughout the stay. The hotel is conveniently located just a five-minute drive from downtown Banff, making it easy to get around while still enjoying a quieter setting. And the view… truly unforgettable — easily the highlight of the experience. ooooo- the view

View over the mountains from my room

A little bit noisy as the main street is not far from the hotel

I would like to share my feedback which I don't like regarding my recent hotel stay booked through Booking.com. I booked this room through Booking.com and made the payment online in advance. However, when I arrived at the hotel, I was charged an additional $300 at checkout. I was informed that this amount would be refunded, but I have not yet received it, which is concerning. The payment process was unclear and inconvenient. It should be a single payment system — either charged through the Booking.com app or at the property, not both. I also found the overall payment and refund process to be too slow. At other hotels, refunds are usually processed at the time of checkout, but in this case, it is taking much longer, which I did not appreciate. Lastly, I would like to mention that the food at the hotel was quite expensive compared to other places we visited during our trip. I request Booking.com to please look into this matter and improve transparency in the payment and refund process, as well as assist in resolving my pending refund. Thank you.