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8.4 / 10 Guest Rating

Copal Tulum Hotel

Calle Ixchel sn, Tulum, QROO, 77760, Tulum, MX

Copal Tulum Hotel - main view

About the Property

Relaxation at the Spa
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials.

Recreational Amenities
You're sure to appreciate the 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent.

Fine Dining and Bars
Enjoy international cuisine at Copal, one of the hotel's 2 restaurants, or unwind with a drink at the bar/lounge or the poolside bar.

Plan your luxury stay at Copal Tulum Hotel in Tulum (Zama) and experience an unforgettable retreat.

Facilities & Amenities

Full-service spa
Fitness facilities
Express check-out
Firepit
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 9:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. The property is professionally cleaned.Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Luxury Apartment, 1 Bedroom, Private Pool - Photo 1
Luxury Apartment, 1 Bedroom, Private Pool - Photo 2
Luxury Apartment, 1 Bedroom, Private Pool - Photo 3
Luxury Apartment, 1 Bedroom, Private Pool - Photo 4
Luxury Apartment, 1 Bedroom, Private Pool - Photo 5
Luxury Apartment, 1 Bedroom, Private Pool - Photo 6
Luxury Apartment, 1 Bedroom, Private Pool - Photo 7
Luxury Apartment, 1 Bedroom, Private Pool - Photo 8
Luxury Apartment, 1 Bedroom, Private Pool - Photo 9
Luxury Apartment, 1 Bedroom, Private Pool - Photo 10
Luxury Apartment, 1 Bedroom, Private Pool - Photo 11
Luxury Apartment, 1 Bedroom, Private Pool - Photo 12
Luxury Apartment, 1 Bedroom, Private Pool - Photo 13
Luxury Apartment, 1 Bedroom, Private Pool - Photo 14
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Luxury Apartment, 1 Bedroom, Private Pool

2 Twin Beds and 1 King Sofa Bed969-sq-foot soundproofed room, deck/patio with garden views Layout - Bedroom, living room, and sitting areaRelax - Private pool; in-room massage availableInternet - Free WiFi Entertainment - 43-inch Smart TV with satellite channels and NetflixFood & Drink - Kitchen with microwave, coffee/tea maker, and electric kettleSleep - Memory foam bed, premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerheadPractical - Yard, laptop-compatible safe, and laptop workspace; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in

90 m2
Sleeps 4
2 Twin bed (90-99 cm wide)
1 Sofa bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerTVAir conditioningHair dryer

Apartment 1 Bedroom Rooftop Pool

Non-refundable
Room Only
20% OFF$182.01

$145.61

Includes taxes & fees

Guest Reviews

8.4
Excellent129 verified reviews
AI Summary

Guests highly rate the friendly and helpful staff and frequently praise the beautiful and peaceful grounds.

Categories

Cleanliness7.9
Service8.9
Location8.4
Room Quality8.2
Amenities8.4
Value for Money7.9
Food and Beverage8.9
Overall Experience8.4

Select topics to read reviews

R
Richard
Verified booking
friends
Standard Room
Stayed in Jan 29, 2025

"Exceptional"

10.0

Beautiful faclity. Amazing service. Close to many good restaurants.

Helpful?
T
Tara
Verified booking
family
Standard Room
Stayed in Jan 26, 2025

"Good"

4.0

Health Warning!! ALERT! ALERT! The properties location is great! Staff is amazing! Mold amd mildew smell is why I'm giving them 2 stars. We checked another room out that was equivalent to our room and it was also mold and a mildew smell. We were informed by the hotel staff that it was the A/C units. They did come service the units and it temporarily solved the problem. The smell is embedded in all my clothes , suitcase, purse. This is a health hazard and should be fixed.

Helpful?
M
Marc Nicolàs
Verified booking
partner
Standard Room
Stayed in Jan 26, 2025

"Good"

6.0

Room was very dirty

Helpful?
K
Krystsina
Verified booking
partner
Standard Room
Stayed in Jan 25, 2025

"Exceptional"

10.0

The property is very new and has a beautiful sharm design. You feel like in a Jungle with a lot of nature.

Helpful?
C
Crystal
Verified booking
Standard Room
Stayed in Jan 25, 2025

"Exceptional"

10.0

Copal Tulum Hotel is such a beautiful property. I booked a 1 night stay but wished I had stayed longer. Management sent me a message on WhatsApp with info about checkout. I arrived early and they held on to my luggage until my room was ready. Bikes and scooters were available for rental. I stayed in for the night and ordered room service via WhatsApp. The food was good and arrived quickly. Overall beautiful hotel with clean room and facilities.

Helpful?
S
Sergio
Verified booking
Standard Room
Stayed in Jan 24, 2025

"Exceptional"

10.0

Dna

Helpful?
J
Jennifer
Verified booking
family_with_children
Standard Room
Stayed in Jan 14, 2025

"Good"

6.0

Copal is not what it use to be. I’ve stayed at this property 2 years ago and we fell inlove, which is why we decided to come back. However, I feel like things have changed since. The up keeping of the rooms can improve. This property has a lot of potential. The rooms are very specious but not kept up. The counters and the area of trash was filthy. The water spout in the kitchen had no screen and made a mess anytime we had to wash a dish. The water filter inside the refrigerator had mold. The showers are a main problem. The showers have no doors and the shower head is in the middle of the ceiling which causes alllll the water to fall on the outside, making it a big mess. We requested pool towels for the floors since my 9yr old slipped and fell, and injured his leg. You can see mold on the shower drain. Might not be back.

Helpful?
C
Christophe
Verified booking
Standard Room
Stayed in Jan 8, 2025

"Exceptional"

10.0

Good for 2 night

Helpful?
F
Fabiana
Verified booking
partner
Standard Room
Stayed in Jan 8, 2025

"Exceptional"

10.0

Great place to stay in Tulum

Helpful?
B
Brandy
Verified booking
friends
Standard Room
Stayed in Jan 6, 2025

"Good"

2.0

Property had a very foul sewer smell. It was really strong at times. Housekeepers would clean room even though sign was on door advising NOT to enter room. Walls are very thin, you could everything going on in the guest room next door. Pools were very small. I did not enjoy my stay at Copal Tulum for these reasons.

Helpful?
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