SpringHill Suites Des Moines West

Breakfast was great. Staff was friendly.

Condition of the overall building. For what I paid I expected better. It was dingy and the room was not set up the way it was advertised (specifically no sleeper couch but a pull out trundle, those are not the same).

The breakfast was wonderful

We were not disappointed in any aspect of our stay

From the beginning of my stay, the experience was disappointing. I stayed at this hotel for several days, and at no point was my room cleaned or my trash emptied. For the price paid, basic housekeeping services should be a standard expectation, not something guests have to request or go without. What made the experience even more frustrating was the complete lack of housekeeping throughout my stay and the poor customer service at the end. My room remained untouched for days, trash accumulated, and there was no indication that anyone planned to service it. When my flight was delayed, I asked whether the hotel could accommodate me for a little longer. Despite having failed to provide even the most basic housekeeping services during my stay, there was no flexibility and no effort to assist. I understand that hotels have policies, but hospitality is about taking care of guests. The combination of neglecting housekeeping entirely and then refusing to work with a guest facing unexpected travel issues left an extremely poor impression. I left feeling like my business was appreciated only until checkout time.

This isn’t your average Spring Hill. It’s not bad, but I guess my expectations were elevated with other Spring Hill locations I’ve been to. It was a great price on booking!

Not the usually Spring Hill look and feel. The check in process took a little longer than expected, especially at 11:30 p.m. when we checked in. We were ready to get to bed.

Breakfast was great. Many doors to the building for easy access

The location, quiet, restaurant next door

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