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8.8 / 10 Guest Rating

Acanto Playa del Carmen, Trademark Collection by Wyndham

16th Street, Between 5th & 1st Avenue, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Acanto Playa del Carmen, Trademark Collection by Wyndham - main view

About the Property

Experience the perfect blend of luxury and relaxation at Acanto Playa del Carmen, Trademark Collection by Wyndham, where sun-soaked days meet tranquil evenings.

Unwind with Exceptional Spa Services
Indulge in our onsite massages, rejuvenating body treatments, and revitalizing facials designed to pamper you from head to toe.

Relax in Style
Take a dip in our lush outdoor pool or explore the vibrant surroundings on a rental bicycle. Our welcoming staff is ready to cater to your every need.

Convenient Amenities at Your Fingertips
Enjoy complimentary Wi-Fi, concierge services, and a delightful café, all while savoring our delicious continental breakfast served daily.

Your ideal getaway is just a booking away at Acanto Playa del Carmen.

Facilities & Amenities

Free breakfast
Boat tours nearby
Accessible bus station shuttle
Health or beauty spa nearby
Parasailing nearby
Area shuttle (surcharge)
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is not required for transportation to and from this property. Parking height restrictions apply. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Superior Studio Suite (Penthouse) - Photo 1
Superior Studio Suite (Penthouse) - Photo 2
Superior Studio Suite (Penthouse) - Photo 3
Superior Studio Suite (Penthouse) - Photo 4
Superior Studio Suite (Penthouse) - Photo 5
Superior Studio Suite (Penthouse) - Photo 6
Superior Studio Suite (Penthouse) - Photo 7
Superior Studio Suite (Penthouse) - Photo 8
Superior Studio Suite (Penthouse) - Photo 9
Superior Studio Suite (Penthouse) - Photo 10
Superior Studio Suite (Penthouse) - Photo 11
Superior Studio Suite (Penthouse) - Photo 12
Superior Studio Suite (Penthouse) - Photo 13
Superior Studio Suite (Penthouse) - Photo 14
1/14

Superior Studio Suite (Penthouse)

1 King Bed450-sq-foot individually decorated room with a furnished patio Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishwareSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 3 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, playpen, and laptop-compatible safe; cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

42 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTelephoneAir conditioningHair dryerKitchenetteBathrobe

Superior Penthouse Studio Suite, Non-Smoking

Non-refundable
Room Only
20% OFF$270.35

$216.28

Includes taxes & fees
Suite, 1 Bedroom - Photo 1
Suite, 1 Bedroom - Photo 2
Suite, 1 Bedroom - Photo 3
Suite, 1 Bedroom - Photo 4
Suite, 1 Bedroom - Photo 5
Suite, 1 Bedroom - Photo 6
Suite, 1 Bedroom - Photo 7
Suite, 1 Bedroom - Photo 8
1/8

Suite, 1 Bedroom

1 King Bed700-sq-foot individually decorated room with a furnished patio Layout - Bedroom, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasherSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 3 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

65 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

One-Bedroom King Suite - Non-Smoking

Non-refundable
Room Only
20% OFF$252.7

$202.16

Includes taxes & fees

One-Bedroom King Suite - Non-Smoking

Non-refundable
Breakfast Included
20% OFF$267.46

$213.97

Includes taxes & fees
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 1
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 2
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 3
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 4
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 5
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 6
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 7
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 8
Superior Suite, 1 Bedroom, Ocean View (Penthouse) - Photo 9
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Superior Suite, 1 Bedroom, Ocean View (Penthouse)

1 King Bed700-sq-foot individually decorated room, furnished patio with ocean views Layout - Bedroom, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasherSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 3 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

65 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

One-Bedroom, Superior Penthouse Suite, Ocean View, Non-Smoking

Non-refundable
Room Only
20% OFF$293.36

$234.69

Includes taxes & fees
Suite, 3 Bedrooms - Photo 1
Suite, 3 Bedrooms - Photo 2
Suite, 3 Bedrooms - Photo 3
Suite, 3 Bedrooms - Photo 4
Suite, 3 Bedrooms - Photo 5
Suite, 3 Bedrooms - Photo 6
Suite, 3 Bedrooms - Photo 7
Suite, 3 Bedrooms - Photo 8
Suite, 3 Bedrooms - Photo 9
Suite, 3 Bedrooms - Photo 10
Suite, 3 Bedrooms - Photo 11
Suite, 3 Bedrooms - Photo 12
Suite, 3 Bedrooms - Photo 13
Suite, 3 Bedrooms - Photo 14
Suite, 3 Bedrooms - Photo 15
Suite, 3 Bedrooms - Photo 16
Suite, 3 Bedrooms - Photo 17
Suite, 3 Bedrooms - Photo 18
Suite, 3 Bedrooms - Photo 19
Suite, 3 Bedrooms - Photo 20
Suite, 3 Bedrooms - Photo 21
Suite, 3 Bedrooms - Photo 22
Suite, 3 Bedrooms - Photo 23
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Suite, 3 Bedrooms

1 King Bed and 2 Queen Beds1194-sq-foot individually decorated room with a furnished patio Layout - 3 bedrooms, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 3 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

111 m2
Sleeps 7
1 King bed (151-180 cm wide)
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

Three-Bedroom Suite, Non-Smoking

Non-refundable
Room Only
20% OFF$512.28

$409.82

Includes taxes & fees

Three-Bedroom Suite - Non-Smoking

Non-refundable
Breakfast Included
20% OFF$640.58

$512.46

Includes taxes & fees
Room, 1 King Bed, Non Smoking - Photo 1
Room, 1 King Bed, Non Smoking - Photo 2
Room, 1 King Bed, Non Smoking - Photo 3
Room, 1 King Bed, Non Smoking - Photo 4
Room, 1 King Bed, Non Smoking - Photo 5
Room, 1 King Bed, Non Smoking - Photo 6
Room, 1 King Bed, Non Smoking - Photo 7
Room, 1 King Bed, Non Smoking - Photo 8
Room, 1 King Bed, Non Smoking - Photo 9
Room, 1 King Bed, Non Smoking - Photo 10
Room, 1 King Bed, Non Smoking - Photo 11
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Room, 1 King Bed, Non Smoking

1 King Bed400-sq-foot individually decorated room with a balcony Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Room service (limited) and free bottled water Sleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 3 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, playpen, and laptop-compatible safe; cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

37 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTelephoneAir conditioningHair dryerBathrobeDesk

1 King Bed, Non-Smoking

Non-refundable
Room Only
20% OFF$212.84

$170.27

Includes taxes & fees

King Room - Non-Smoking

Non-refundable
Breakfast Included
20% OFF$267.46

$213.97

Includes taxes & fees
Suite, 2 Bedrooms (Master) - Photo 1
Suite, 2 Bedrooms (Master) - Photo 2
Suite, 2 Bedrooms (Master) - Photo 3
Suite, 2 Bedrooms (Master) - Photo 4
Suite, 2 Bedrooms (Master) - Photo 5
Suite, 2 Bedrooms (Master) - Photo 6
Suite, 2 Bedrooms (Master) - Photo 7
Suite, 2 Bedrooms (Master) - Photo 8
Suite, 2 Bedrooms (Master) - Photo 9
Suite, 2 Bedrooms (Master) - Photo 10
Suite, 2 Bedrooms (Master) - Photo 11
Suite, 2 Bedrooms (Master) - Photo 12
Suite, 2 Bedrooms (Master) - Photo 13
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Suite, 2 Bedrooms (Master)

1 King Bed and 1 Queen Bed700-sq-foot individually decorated room with a furnished patio Layout - 2 bedrooms, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 2 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

65 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

Two-Bedroom Suite, Non-Smoking

Non-refundable
Room Only
20% OFF$362.49

$289.99

Includes taxes & fees

Two-Bedroom Suite - Non-Smoking

Non-refundable
Breakfast Included
20% OFF$454.01

$363.21

Includes taxes & fees
Suite, 1 Bedroom (Master) - Photo 1
Suite, 1 Bedroom (Master) - Photo 2
Suite, 1 Bedroom (Master) - Photo 3
Suite, 1 Bedroom (Master) - Photo 4
Suite, 1 Bedroom (Master) - Photo 5
Suite, 1 Bedroom (Master) - Photo 6
Suite, 1 Bedroom (Master) - Photo 7
Suite, 1 Bedroom (Master) - Photo 8
Suite, 1 Bedroom (Master) - Photo 9
Suite, 1 Bedroom (Master) - Photo 10
Suite, 1 Bedroom (Master) - Photo 11
1/11

Suite, 1 Bedroom (Master)

1 King Bed700-sq-foot individually decorated room with a furnished patio Layout - Bedroom, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 3 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

65 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

One-Bedroom Suite, Non-Smoking

Non-refundable
Room Only
20% OFF$212.84

$170.27

Includes taxes & fees

One-Bedroom Suite-Non-Smoking

Non-refundable
Breakfast Included
20% OFF$361.16

$288.93

Includes taxes & fees
Superior Suite, 3 Bedrooms (Penthouse) - Photo 1
Superior Suite, 3 Bedrooms (Penthouse) - Photo 2
Superior Suite, 3 Bedrooms (Penthouse) - Photo 3
Superior Suite, 3 Bedrooms (Penthouse) - Photo 4
Superior Suite, 3 Bedrooms (Penthouse) - Photo 5
Superior Suite, 3 Bedrooms (Penthouse) - Photo 6
Superior Suite, 3 Bedrooms (Penthouse) - Photo 7
Superior Suite, 3 Bedrooms (Penthouse) - Photo 8
Superior Suite, 3 Bedrooms (Penthouse) - Photo 9
Superior Suite, 3 Bedrooms (Penthouse) - Photo 10
Superior Suite, 3 Bedrooms (Penthouse) - Photo 11
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Superior Suite, 3 Bedrooms (Penthouse)

1 King Bed and 2 Queen Beds1194-sq-foot individually decorated room with a furnished patio Layout - 3 bedrooms, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 3 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

111 m2
Sleeps 7
1 King bed (151-180 cm wide)
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

Superior Penthouse Three-Bedroom Suite, Non-Smoking

Non-refundable
Room Only
20% OFF$610.13

$488.1

Includes taxes & fees
Superior Suite, 2 Bedrooms (Penthouse) - Photo 1
Superior Suite, 2 Bedrooms (Penthouse) - Photo 2
Superior Suite, 2 Bedrooms (Penthouse) - Photo 3
Superior Suite, 2 Bedrooms (Penthouse) - Photo 4
Superior Suite, 2 Bedrooms (Penthouse) - Photo 5
Superior Suite, 2 Bedrooms (Penthouse) - Photo 6
Superior Suite, 2 Bedrooms (Penthouse) - Photo 7
Superior Suite, 2 Bedrooms (Penthouse) - Photo 8
Superior Suite, 2 Bedrooms (Penthouse) - Photo 9
Superior Suite, 2 Bedrooms (Penthouse) - Photo 10
Superior Suite, 2 Bedrooms (Penthouse) - Photo 11
Superior Suite, 2 Bedrooms (Penthouse) - Photo 12
Superior Suite, 2 Bedrooms (Penthouse) - Photo 13
Superior Suite, 2 Bedrooms (Penthouse) - Photo 14
Superior Suite, 2 Bedrooms (Penthouse) - Photo 15
Superior Suite, 2 Bedrooms (Penthouse) - Photo 16
Superior Suite, 2 Bedrooms (Penthouse) - Photo 17
Superior Suite, 2 Bedrooms (Penthouse) - Photo 18
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Superior Suite, 2 Bedrooms (Penthouse)

1 King Bed and 1 Queen Bed700-sq-foot individually decorated room with a furnished patio Layout - 2 bedrooms, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 2 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

65 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

Superior Penthouse Two-Bedroom Suite, Non-Smoking

Non-refundable
Room Only
20% OFF$448.96

$359.17

Includes taxes & fees
Suite, 2 Bedrooms - Photo 1
Suite, 2 Bedrooms - Photo 2
Suite, 2 Bedrooms - Photo 3
Suite, 2 Bedrooms - Photo 4
Suite, 2 Bedrooms - Photo 5
Suite, 2 Bedrooms - Photo 6
Suite, 2 Bedrooms - Photo 7
Suite, 2 Bedrooms - Photo 8
Suite, 2 Bedrooms - Photo 9
Suite, 2 Bedrooms - Photo 10
Suite, 2 Bedrooms - Photo 11
Suite, 2 Bedrooms - Photo 12
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Suite, 2 Bedrooms

1 King Bed and 1 Queen Bed1000-sq-foot individually decorated room with a furnished patio Layout - 2 bedrooms, living room, and dining areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 40-inch HDTV with cable channelsFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - Pillowtop bed, Egyptian cotton linens, blackout drapes/curtains, and bed sheets Bathroom - 2 bathrooms, shower, bathrobes, and free toiletriesPractical - Free international calls, single sofa bed, and playpen; rollaway beds (surcharge) and cribs (surcharge) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Toothbrush and toothpaste not availableNon-Smoking, pet friendlyConnecting/adjoining rooms can be requested, subject to availability

93 m2
Sleeps 5
1 King bed (151-180 cm wide)
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerTelephoneAir conditioningHair dryerBathrobe

Superior Two-Bedroom Suite, Non-Smoking

Non-refundable
Room Only
20% OFF$530.56

$424.45

Includes taxes & fees

Superior Two-Bedroom Suite, Non-Smoking

Non-refundable
Breakfast Included
20% OFF$561.64

$449.31

Includes taxes & fees

Guest Reviews

8.8
Excellent105 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good breakfast options.

Categories

Cleanliness8.2
Service9.7
Location8.7
Room Quality8.7
Amenities9.2
Value for Money8.6
Food and Beverage8.7
Overall Experience8.7

Select topics to read reviews

B
BaconcaCA
Verified booking
solo_traveller
Standard Room
Stayed in May 15, 2026

"Acanto Stay"

10.0

Felt like home.

Living room furniture was a bit dated.

Helpful?
D
DavidesES
Verified booking
family_with_children
Standard Room
Stayed in May 4, 2026

"Habitación espléndida"

8.0

La habitación, amplia y con cocina propia. La cama muy grande. Está ubicado en la zona céntrica y concurrida de Playa del Carmen.

El desayuno es realmente escaso.

Helpful?
F
FranciscobrBR
Verified booking
family_with_children
Standard Room
Stayed in Apr 27, 2026

"Exceptional"

9.0

Os quartos são otimos e a localizacao tambem

Cafe da manha inicia as 8hs, sem flexibilidade para as passoas que saem cedo para passeios.

Helpful?
G
GiselebrBR
Verified booking
family_with_children
Standard Room
Stayed in Apr 23, 2026

"Custo razoável, vale a pena procurar um melhor"

7.0

O quarto é muito grande, com área de cozinha para preparar refeições! A cama é bem grande! Tem uma sala espaçosa e o ar condicionado é ótimo!

Não tem água quente suficiente, o banho começa morno e logo fica frio! Os travesseiros são pequenos e deixam a desejar! O quarto é bem grande porém não tem nenhum espelho de corpo! O único espelho fica na pia do banheiro! Não tem secador de cabelo. Os funcionários não são muitos simpáticos. E o café da manhã, começa às 8h da manhã e vai até as 10h, se o seu passeio sai às 7h, ela não fornecem o café! E não são cordiais com esse serviço! Nunca fiquei em hotel que o café começa tão tarde!

Helpful?
G
GilliangbGB
Verified booking
couple
Standard Room
Stayed in Apr 19, 2026

"Lovely tranquil, hotel in great location"

9.0

Lovely boutique hotel in good location. Comfortable bed and friendly staff. Parking a bonus

Breakfast was basic

Helpful?
C
Carmem HelenabrBR
Verified booking
couple
Standard Room
Stayed in Apr 11, 2026

"Estadia muito boa, mas tivemos esforços e frustrações."

8.0

Gostamos da arquitetura do hotel, que remetia a um estilo espanhol. Também gostamos do conforto e decoração do apartamento e o fato de oferecerem água no hotel, característica da rede hoteleira deste hotel. Gostamos das resposta imediatas do hotel quando escrevíamos com dúvidas, mas não foram todas resolutivas. O informante do hotel não conhecia lugar para assistir mariachis e havia no Restaurante Karin. Deveriam ter mais informação sobre o local e lugares interessantes para visitar à roda do hotel. Outro exemplo os pelicanos bem pertinho...barcos de pescadores e até tours privados para snorkeling saindo bem pertinho do hotel e só os vi dias antes de sair. No Brasil não há pelicanos . Só havia informação sobre tours para lugares mais longe no hall do hotel. Agradeço a disponibilidade de laptop para minha necessidade quando precisei.

Primeiramente do café da manhã. Nós brasileiros realmente gostamos de um café da manhã com pães frescos e variados, mais opções também. Mas o que não estava também aceitável é que tivemos passeios e não estava pronto o café, aliás, nem teve café. O pessoal não veio e o Sr José pagou para nós um croissant ao lado com pressa, o que não resolveu totalmente. Estávamos de férias e pagando , estresse e prejuízo não se deveria ter , ainda mais no café da manhã ;P café substituto do Sr José resolveu parcialmente pois ficamos sem fruta o que é importante para nossa saúde , ainda mais em viagem. Somos de um país com frutas abundantes. De novo sobre o café da manhã: os croissants oferecidos não eram croissants. Era só umpão em forma do croissant, mas a massa era de outro pão e ainda por cima, não eram frescos. Também não era confortável ter que se sentar em banco de madeira para tomar café, sem apoio para xícara, pratos, etc. quando coincidia que vários hóspedes estavam no café no mesmo horário. Poucas mesas disponíveis.

Helpful?
J
JamiusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 1, 2026

"Exceptional"

9.0

The location was convenient and staff were friendly, it had a great courtyard and pool to relax in. The rooftop area was a nice addition. The breakfast was a little basic and the bed in our unit could use an upgrade. Overall, we really enjoyed our stay.

Helpful?
Y
YashargbGB
Verified booking
solo_traveller
Standard Room
Stayed in Mar 30, 2026

"Very comfortable hotel, excellent location."

8.0

It’s been setup really nicely. The rooms are great. The location is very good.

Breakfast was average. I was initially on a side of the building where to get to the room there was no lifts and it wasn’t as bright as the side i ended up on which was bright, and had lifts.

Helpful?
M
merloezcurraarAR
Verified booking
family_with_children
Standard Room
Stayed in Mar 23, 2026

"Excelente Hotel, con muy buen relación precio calidad."

8.0

El tamaño y decoración del departamento y el Hotel, con una ubicación muy buena.

El desayuno. Pocas mesas para el tamaño del hotel y escasa variedad de opciones en el desayuno.

Helpful?
D
DragoscaCA
Verified booking
family_with_children
Standard Room
Stayed in Mar 21, 2026

"Excellent hotel, very good location"

9.0

The hotel is amazing. It has an interior courtyard which is very well maintained. Our room was facing the interior courtyard so it was very quiet. We had a one bedroom apartment which was very spacious and clean with a full kitchen and full fridge. They also had a rooftop area where you could have breakfast with an amazing view of the ocean. The apartment had its own terrace also facing the interior courtyard and it was very pleasant. This apartment also had another interior private terrace with a hammock but we couldn't use itp so much because from time to time there was a smell coming probably from a nearby restaurant. The personnel was very friendly and helpful. Front desk, accommodated us with all we asked. They even arranged the round trip transfer from and to the airport. They also have a concierge, Jose, who was very helpful in arranging a beautiful trip to Xcaret Night show for us. The hotel is also very close to Quinta Avenida so it was very easy to go out every night. The breakfast was included and it was a good option to get you started. Definitely recommend if your main intention is to enjoy the main street with restaurants and souvenirs shops. For beach access this hotel probably is better for younger people who can walk 1500-1600 steps easy taking into account that the public beach does not offer a decent option to rent beach chairs and umbrellas and you have to carry with you the whole necessary beach gear.

The only downsize with the breakfast was that you could only have boiled eggs, some feta cheese and then some pastries, margarine, jam, cereals, milk and some fruits and of course coffee and tea. The distance to the point where the beach started was about 800m but then you still have to walk on sand about the same distance to get to the public beach area. One thing that we did not like in the room was the shower which did not have the hose. It was ok for tall people but it was hard to use it for washing your feet.

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