Forum Hotel

We made our reservation through hotels.com. After reviewing the website, we based our decision on the appearance of the rooms and the reviews. Upon arrival, we noticed that the rooms were poorly maintained, with stains and dirt on the curtains and drapes, and that the rooms were stuffy and damp. Rooms diffrent from photos. When we asked reception for towels, they asked why we needed them. When we asked for slippers, they told us they weren't required to provide them. breakfast was served until 10:00 on our first day, we taker our foods before 10:00. While we were chatting and enjoying our breakfast, the staff stood over us and, in a rude manner, asked us to leave the breakfast room. They cleared the plates from the table without asking permission. I recommend that the hotel management encourage their staff to behave more politely.

The stay was all right. The breakfast was very good . Thank you

Excellent

The property is excellent. The stuff is very polite and helpful. Overall everything was amazing.

I wrote the below complaint and sent it directly to the hotel's manager. It's been almost a month and she didn't even bother to respond: I stayed at your hotel for 11 nights and although I was expecting to be treated with respect since I stayed longer, I had a very bad experience with the hotel staff. The brunette lady from reception had an unacceptable behavior (she was on the night shift between 19-20th of June and 24-25th of June). My mother has a bad cough due to her heart condition and although she came to breakfast every morning, she stayed for a few minutes and took the rest of the food in her room so she didn't disturb others with her cough. No one said anything until this lady from reception, on the 20th of June she start yelling at my mom like she was a thief, that she's not allowed to take food in her room. She said that she took food in her room every day and it was unacceptable. First of all, she could have said something from day one, if it wasn't ok and not wait for a week. Second of all, she could have told her in a civilized manner and not yell all the way from reception like she stole something. My mom doesn't even understand English and the receptionist was offended that my mom didn't reply to her. After I explained the situation, she gave me this speech that it's not ok to take food in the room, lecturing me like I was a kid in school who did something wrong. Next to her, there was a blonde, elderly lady from the day shift. These two ladies are always gossiping during their shift change and she had to be there as well so she could see how her colleague humiliates me. There were so many people who took food in their rooms and yet no one noticed them. Not to mention those who filled their plates like it was the end of the world. I'm guessing it was ok for them because they were Bulgarians and the staff is bias. The man from the restaurant is also acting like he's from Security. Looking at everyone and how much they eat. If you leave your plate unattended for a few seconds, he immediately takes it. I wanted to leave after this incident but the lady from the day shift on the 21st of June, a blonde lady, was so nice to me and even gave me a discount for staying for so long. I decided to extend my stay. On the 24th of June, I wanted to extend my stay for another day and this elderly lady, the lady who was in that morning when her colleague made a scandal, told me: tomorrow the hotel is full! She said it like she couldn't wait to get rid of me and then throws the key card with disgust and says: here you go! Her colleague, the brunette, was hiding next to her, she didn't even bother saying hello to me. On the 25th of June, I met the nice lady again. Apparently there was another room available but her colleague didn't bother checking. On the contrary! This nice lady also gave me a recommendation for another hotel of yours. This is the way you should treat your customers and not being humiliated by those two ladies who should be fired! There was a party during one night and it lasted until midnight, the internet was horrible and I had to use my mobile data (which is costing me 65 euros), the tap water was not drinkable (how is that even possible in a 3 star hotel?), the cleaning lady was invisible and I had to look for her to ask for new towels and other things. I could have made a complaint regarding these and even ask for my internet bill to be reimbursed and yet, I haven't said anything but the behavior of those 2 receptionists is unacceptable and if no disciplinary action is taken, I will make a complaint to the Consumer's Protection and I will complain about every issue I had during my stay! This is my first experience in a hotel in a Sofia and it's been the worst. I've stayed in so many hotels everywhere and I was respected. This has caused a lot of health issues for my mom who has heart failure!

Excelente elección, por ubicación, parking, limpieza y atención del personal. El desayuno también es francamente bueno en variedad y calidad.

Sehr laute Straße, zimmer okay, beim Frühstück zuwenig Platz daher muss man im Wintergarten sitzen, wo allerdings das Rauchen erlaubt ist - und man von rundherum "eingeraucht" wird.

I feel like I'm home.

Wir kommen wieder

Cool, not a spacious room but fair enough