Hampton Inn Wichita Falls-Sikes Senter Mall

Pool and elevators were down didn't find out till after I paid, asked for more body soap as the bottle was empty and they couldn't find it.

The elevator was broken making it difficulty to get my luggage to the second floor. Everything else about the say was good.

Broken elevator, pool out of order and door hard to open and close

I was in town with my 9 yr old son for a Rabbit Show. I had to carry 4 cages of rabbits, a cart and one large bag upstairs. Not to mention the food and water for the rabbits. To top it off the pool was not working. The only thing “fun” my son did was try out the fitness equipment which he isn’t even old enough to do. Very disappointing and painful. I was so sore from carrying everything up the stairs. I did get help coming down stairs from the sweet lady at the front desk. My son and I were so disappointed with our stay. We would have NEVER chosen a hotel with a non working elevator and pool.

Elevator out of service. Pool out of service. Of course your not told that prior to booking. And why do i have to ensure my stay. Hotels. Com should do that. Thanks you guys have gone down hill the last few years

elevators out of order, phone in room not working, construction everywhere, pool out of service in the middle of the summer

Chelsea was very sweet and professional. No doubt she catches a lot of grief when telling guests the elevator is out and your room is on the 2nd floor. Very much a bummer since there was no warning. We were tired so we are staying but the very least you can do is let guests know there isn’t an elevator and the pool is closed before they make the reservation. Not cool at all.

Upon check in I was told that the elevator was out of service @ the pool was closed. The carpet was old & dingy & thread bare throught. One end of the 2nd floor hallway was blocked with plastic sheeting but it was obvious no construction was happening. This is a hotel in bad decline & disrepair. I would advise everyone to stay elsewhere.

The worst experience I have ever had at a Hilton property. Stay away at all costs. Here are just some of the problems: 1. Elevator was out of service. 2. Pool was out of service. 3. Wi-Fi did not work in rooms, you had to come to the Lobby. 4. Front desk was overwhelmed, undertrained and just plain poor. 5. They refused to give me my Hilton Honors points. They promised to email me my receipt (like every other Hilton property does automatically), They did not. But it was a lovely breakfast. I'll give it that. The woman who did the breakfast was great. But overall, stay away. Stay away. Stay away.