Hilton Garden Inn Kent Island Marina

comfortable bed and pillows, quick response to issues we encountered in our room, good location and nice view from our room. grounds were nice.

Even though they say they renovated, There were some areas that looked rusted or moldy. I booked a King balcony room, and they gave us a 2 queen room. Had to go back to the desk and inform them they gave me the wrong room. I was told the manager “gave away my room to someone else” Took a while to get me the room category I reserved. When we got to the room the closet door was stuck closed, there was no ironing board and the AC unit was coated in dust and one of the bedside outlets and USB were not working! We alerted them and they did take care of most of the issues (except the outlet) quickly and politely. Also, we upgraded and paid for daily breakfast. We are not early risers so we made breakfast around 9:00am (breakfast is until 10am) It was a fair breakfast. Problem was the decaf was cold EVERY day of our stay. I told the attendant who made a new pot but that took a while to get my coffee. Some of the food was cold, or empty. We had to ask each day if they could refill it. Isn’t the attendant supposed to watch and keep it filled for guests? We heard her complain to another guest that “they are getting a LOT of free breakfast vouchers!” Lady… It wasn’t free! We pre paid for them. Other hotels (Comfort Inn in Chincoteage) Do it right!! Offer free breakfast, offer a lovely spread, keep the coffee OUT and filled all day, (BTW those coffee decanters Hilton had were gross!!! Replace them for Gods sake!) Comfort Inn offered free cookies and have an infused water downstairs daily for guests! They gave us the impression they valued us. We got 2 bottles of water in the room with a hanger it that said “free for silver, diamond, etc.. but 3$ for everyone else !” lol.. Great incentive to come back. This hotel gave me the vibe that they were nickel and dimeing everything and cutting corners everywhere they could. Maid service every other day, Refilled bottles of shampoos (How do I know if anyone put something in those) Overall I was not impressed and would not return.

Not happy that I paid for a room with a whirlpool and when I checked in they said they didn’t have a room available.

Average at best. Rooms a bit shabby, though a nice view. Bed too soft and sheets are polyester. Public carpeted spaces need a vacuum and the lobby lighting is painfully bright.

Very peaceful looking out over the bay . It is well designed !

All good ..

I have been staying there for years but not as clean as years past :-(

Location

Hotel was great, beautiful location near the water

Nice cozy calming

We had a great stay. However, better tabs could be kept on who is checking out each day. We were only there for one night, and housekeeping knocked on the door and woke us up at 8:45 on the day we checked out. We would have loved to have slept in longer.