Hotel Contessa

Ruime kamer en direct aan de riverwalk

Dure vallet parking terwijl hotel ook al redelijk prijzig was!

The location is really good. The room was spacious and quiet.

Firstly, I booked a room from June 11 to June 17. Due to unforeseen circumstances, I had to check out two days early. Before leaving, I contacted the front desk to ask if the final two nights could be cancelled and refunded. The front desk staff told me to contact Booking.com directly. Booking.com then informed me that the decision was entirely up to Hotel Contessa. I reached out to the hotel multiple times through messages and email and received absolutely no response. Nothing. They simply ignored my requests and passed me around in circles. It was a frustrating and unacceptable experience. Beyond the refund issue, I honestly find this hotel extremely overrated. As a Singaporean Chinese visitor, I genuinely felt that I was treated differently by some members of the staff. The attitude towards me was cold, impatient, and dismissive. What made it worse was watching the same staff suddenly become warm, cheerful, and welcoming toward other guests. As a lifelong San Antonio Spurs fan who travelled halfway across the world to visit the city, it was disappointing to feel unwelcome while others appeared to receive entirely different treatment. Whether intentional or not, that was certainly how it felt. The hotel itself is also showing its age. The toilet in my room was loose and literally shifted when you sat on it. Housekeeping was not automatically provided and had to be requested. The pillows were old, worn out, and had a noticeable smell, with the filling clumped together and hardened from years of use. Overall, this was one of the most disappointing hotel experiences I have had. Ironically, had Hotel Contessa simply responded to my requests and handled the refund situation professionally, I would probably have rated it a 5/10 despite the hotel's many shortcomings. Instead, the complete lack of communication, and apparent disregard for a paying guest dragged my experience down even further. San Antonio was the highlight of my trip. Hotel Contessa was not.

Clean and accessible

Though i asked for a good view they gave me a room with no view, other than some trees

Location

Parking on property is expensive

The room was comfortable and stylish, and the staff was great, attending to all our needs.

NA

Rooms were clean. Staff was nice. Hotel as a whole was a very clean and nice looking place. Definitely using it from now on when in San Antonio.