Santa Eulalia Hotel Apartamento & Spa

We are leaving this hotel tomorrow and the stay has been amazing, please do not believe the bad reviews, for what we paid (£407pp, for 5 nights bed n breakfast, with jet2, with 2 cases and coach transfers) it was a right bargain, so I can only assume people are paying Travelodge prices and expecting The Ritz. Breakfast was good, plenty to choose from, we had lunch in the snack bar a few times and it was very nice. We went down to the restaurant one evening but we didn’t like the look of the Buffett so didn’t bother eating there. Plenty of bars, restaurant a short walk to the hill, spar very close too. We went to Vilamoura €10 in an uber and the old town €4.90 in an uber. The pool area is clean and spacious with no scrapping over sun loungers. All the staff (except one, older chap, in his 60’s I’d say) were lovely, friendly and helpful. We returned after midnight one evening and asked to purchase some water, he just said the bar is closed and walked away, my husband said, we appreciate the bar is closed, we just want some water to take to our rooms. Again he just said the bar is closed. We had to walk up to a bar for some water. I would definitely return to this hotel, we have had a great time.

Clean respectable mid range hotel,definitely not a four star,pokey little balcony that you have to share with the air con unit,should you wish to use the gym you have to pay to use the spa as that’s where it’s situated however if you wish to use the pool in there you have to wear a swimming cap which coincidentally are available at reception for 4 euros

Spotlessly Clean, beds extremely comfortable with very spacious rooms. The pool was perfect for us. Breakfast had a very good assortment of fruits, breads, juices, coffee, Danish, yogurts but hot food area served food that had gone cold and was not fresh. Dinner menu was awful. Extremely disappointing. Pictures of food on your website very misleading, most of food advertised was not available. The food in the hotel would not encourage any of the group we travelled with to return to an otherwise excellent Hotel.

This was our 3rd visit to this hotel as its location is good for bars restaurants,We arrived about 11pm and at check in was asked for 100 euros deposit and tourist tax we have never been asked for deposit as we are pensioners and was told we could have the money back on check out, well we were checking out at 7am so was told by receptionist we could have it 24hrs before so thought that's OK,This hotel was 4 star 🌟 but unfortunately it has gone down hill,reception is nice but the cleaning leaves a lot to be desired buckets and towels in the corridor due to leaking aircon, rooms with dirty marks on walls filthy windows so bad we wrote our initials and date.We went for our deposit 24hrs before we checked out but was told no we were given wrong information so could only have it back on check out so just be aware of this.

Another great time at this hotel. Location is brilliant. Not to far away from all the hustle and bustle but with enough bars and restaurants around it. Great pool area and pool bar with reasonable prices and decent food. Plenty of sun loungers getting most of the sun all day. Rooms are very spacious with large beds and cleaned regularly. Down side balconies are small , couldn't even sit on ours properly and bathroom glass doors very noisy vibrating when opening or closing. The hotel is spotlessly clean . Cleaners working till late at night. Great reception area and all staff very friendly. Definitely planning a re visit.

Hotel Real Santa Eulália This hotel feels more like a 3-star than a 5-star property — the service doesn’t live up to the rating. What I liked: • The beach is beautiful and easy to access. • Rooms are clean, though quite basic. • Free shuttle service runs Monday to Friday to both the New and Old town (but unfortunately not at weekends). • The pool area is clean and well kept. What needs improvement: • Some staff members come across as rude, perhaps due to language barriers. • Complimentary water delivery to rooms is unreliable — I had to complain just to receive a bottle, despite it being promised daily. • The half-board buffet offers poor value. You can’t use any credit towards meals in their other restaurants, despite being told at check-in how many dining options are available. • I was told dining in their specialty restaurants requires a “Gourmet Package,” which wasn’t mentioned on Booking.com. • Charges for sunbeds were also not made clear when booking. • “Resort view” really means a view of the entrance road and parked cars. • Dinner options for vegetarians are very limited (mainly just salads). • No clear allergy information is provided (e.g., about nuts) — which could be dangerous. Overall, the location and cleanliness are positives, but the lack of transparency, limited dining options, and service issues mean I would rate this more as a 3-star than a 5-star experience.

My husband and I stayed in mid-September and although I was a little concerned after reading some reviews, we had a wonderful experience and will definitely be returning. I had been worried about potential noise from guests coming back from the strip, but the time of year we traveled likely helped as it wasn't so busy. The hotel itself is very clean. We stayed in a One-Bedroom Apartment on the first floor with a pool view, which I would highly recommend for the space it offers. The pool area was also very clean, with plenty of loungers available - we never had any trouble getting one each morning. Our room was serviced daily and fresh towels were provided each day, which was a nice touch. We didn’t dine at the hotel, so I can’t comment on the food, but we visited the Cosy Corner which is a short walk from the hotel most days for breakfast or lunch and would highly recommend it. On our first evening, we arrived late and ate at Paulu’s Pizzeria/Italian Restaurant, also a short walk from the hotel and we would recommend it too. For trips into Old Town, we used Bolt, which cost around 3–5 euros each way. We ate at Sexy Meat, Georgina's & Alfredos which were all very good. We had a very enjoyable stay and would recommend it.

Staff always pleasant & polite. Rooms cleaned & beds made daily. Plenty of sunbeds by the pool. Separate grassed area in the shade.

On arrival met with a great English speaking receptionist got room all good and clean, no pool view did request one but still ok, paid for a breakfast every day good choices plenty of fruit and cereal cooked breakfast 🍳. First night sleeping found some noise in he early hours, it’s banging doors which have to be pulled hard shut heavy door late night drinkers coming back , so I wore my ear plugs from then on great sleep after. The pool area is good clean not heated so jump in a bit of a cold surprise 😂. No Lifeguard which I think they should have one for the size of the pool. Staff the bar staff friendly the kitchen staff not so much please smile more if you read this 😋 All in a good clean hotel near some very nice reasonably priced bars restaurants, the strip is about 15 mins away & the old town a train on wheel’s is a good thing gets you about see what’s about. Taxis from €5-8 euro depends where he drops you off. Old town plenty of great bars and restaurants yet pricey the marina is a nice place to go by land train again eat out. Yeah I’d come again stay in this hotel but all comes down to price been competitive I look around. Thanks for a good stay.

This hotel isn't what they represent. Customer service was horrible as they weren't interested in resolving any of the issues that came up during our stay. Then they overcharged us after we checked out for additional charges that weren't ours.