Airai Water Paradise Hotel & Spa

Fabulous owners! Very friendly!!

The hotel staff was outstanding during my stay, and I highly recommend this hotel. In my case, I arrived during construction after a major storm. Rather than being inconvenienced by this, the hotel manager and team made every effort to help me with breakfast arrangements, diving arrangements, advance notice of repairs, and shuttle transport to and from town. I wasn’t considering another trip to Palau, but the quality hospitality here and their willingness to help has changed my mind. When traveling around the Pacific, some patience is useful as transport, infrastructure, and services are frequently less than ideal. It is a treat when none of this matters thanks to a good hospitality staff like the team at the Airai.

I stayed at this hotel just one day. The place may have been nice at one time but was well past it’s prime. They had water park facilities but they weren’t functioning, however the pool was open. The restaurant and bar were both closed. Not sure if this was related to the Covid virus but other hotels did have dining options open. Room was spartan and well aged. WiFi only available in the lobby. I would not go there again.

Was horrible, I would not recommend it to anyone

A convenient place near the airport if you arrive late at night. Free pickup, and reasonable price. Very simple and dated, but the staff is very friendly. Ok for 1 night if you can go on the next day.

The staff was amazing and it was very close to the airport. If it were not for the staff, I would have not enjoyed this hotel. They were very accommodating and kind. They carry your suitcases and always welcome you. I recommend tipping them because they deserve it. I highly recommend the pina colada at the bar too because they make it amazingly well. Sadly, the hotel itself needs a lot of work. Our room's shower was awful. It was either extremely hot or cold. We tried adjusting it dozens of times and there was nothing we could do to get it right in between, so it was miserable. There were bugs in the hotel because there was a hole in the wall where the air conditioning is. There is NO FREE WIFI IN THE ROOMS. It's only in the lobby and kind of on the second floor. I don't know why it says you can pay for WiFi. That option is not available.

Loved the pools (Olympic lap pool) and the fun slides. Beautiful traditional wood carvings in the lobby.

Beautiful view if the ocean. Food and staff were great. No wifi in the rooms and the place is a little worn

Resort needs a make over. All facilities show signs of wear and tear. Rooms were a bit cramped with excess and uncomfortable furniture. Chairs in the room provided limited support. Bathroom was cramped. I had to twist and turn to get to toilet because tp dispenser was in the way. No grab bars in narrow shower. Ac blew directly onto bed. Constantly had to turn ac on and off at night in order to sleep. Originally booked in upstairs room but moved to first floor because of bad knees. No elevator. Restaurant was ok but no fresh vegetables. Food was similar to rest of the island and not healthy. Hotel is 3 miles from center of town. Shuttle bus only goes to one place. Staff were very accommodating and helpful.

Pool and slides. No WiFi in rooms. No cable. No smart tv. A/c was loud.