Airai Water Paradise Hotel & Spa

PROS: Staff were extremely helpful and courteous. CONS: No elevator (but staff carried your luggage up and down the staircase). No wifi available in your room - only in lobby and restaurant.

It had unique island charm. The biggest story board on the island! Generous breakfast was included. Only negative is no WiFi or English TV in the room. WiFi is in common areas of hotel and lobby had shared TV in English.

I'm from Guam, staying Airai Resort Hotel 12 days PRO: Room is clean, Hotel Staff friendly, restaurant price is very reasonable, after 12 days in Palau found out downtown 90% restaurants cost lot more than hotel restaurant, swimming pool is a plus compare with same price range hotels. CON: no laundry facility, no elevator (four story building), free internet only at hotel lobby. If wish 4G connection, purchase PNCC service, office is next to Palau airport & very close to hotel, Dec. 2019 PNCC offer 10 dollar with sim card & 8 to 10 G data plus cell number. or purchase 4G data visitor service at airport booth 10G data 20 dollar. I had purchased both PNCC & visitor 4G data, both were good in connections & cover Koror + Airai areas. and BTW enjoy the PARADISE, scuba diving is A MUST.

Loved it. Staff was amazing. Pool could do with a lil clean but overall LOVED IT!!!

Overall a great stay for my family There is pool for little ones if they dislike snorkeling. Hotel service is consider great. Friendly people and very helpful

This is a very nice, clean hotel with a great staff. While an older facility it is in good shape and has a bit of old world charm. The pool and waterslide part is an added bonus. A really great thing we enjoyed is on the weekend small groups of local kids and/or families would come to use the water slides. It was great fun to watch and join them in the fun.

For the price we paid, we had a comfortable stay at Airai. The staffs were friendly, helpful and courteous. Free pick up and drop off to airport and free shuttle to the downtown area for shopping and dining. Breakfast was yummy. The room was clean and decent size. Double beds were big enough to fit the 4 of us. Everything was provided in sets of 4 for us - towels, wash clothes, tea bags, toothbrushes and toothpastes, combs etc. When we stayed in another fancier hotel that costed twice as much, it only provided us with two set of towels. The AC unit looked new and bathroom was newly remodeled. The hotel itself looks old and it has no elevator. We stayed on third floor but didn’t mind the stairs. The internet is ok in the lobby. We didn’t use the swimming pool and the other facilities so we can’t make any comments. Overall, we would recommend AWP if you don’t mind not staying close to the beaches. That way, you can save some money from the fancier hotels and join excursions instead!

Small and personal service. great location to airport!

The staff are all really friendly and very helpful and the hotel offers a great shuttle service to the airport and nearby places. Unfortunately that's where the positives stop. The hotel is in dire need of updating, it looks like it used to be really nice 20 years ago. All areas could do with a good clean and new lick of paint and there's a general demand for some TLC. We found the cooked breakfast choice bland and couldn't eat the cereal on offer because it was covered in ants! (This didn't fill us with confidence about the state of the kitchen). Our room was spacious and we were very grateful for the AC, but again it was let down by its upkeep and cleanliness. Overall it's a real shame as this place has so much promise but delivered very little.

free transfers from dock to hotel & hotel to airport are a nice amenity