Grand Palladium Kantenah Resort & Spa All Inclusive

This hotel delivered one of the worst experiences we have ever had and showed a complete lack of professionalism, accountability, and concern for guest safety. We were a group of 15 and were charged $750 to be seated together for “semi-private” dinners. Despite paying this outrageous fee, the hotel never once honored it. Every dinner, we were split into two tables in the main dining room. We paid for something we did not receive—plain and simple. One night, staff again forced us to separate the group, seating the children (ages 4–8) at a table that was missing a leg and improperly installed. This was a dangerous setup that should never have been used. The table tipped over and broke because it was unstable—not because of children. Instead of taking responsibility for their clear maintenance failure, the hotel waited until our last day, while we were enjoying the pool, to inform us that they would be charging us $1,000 for the broken table. Attempting to blame guests for unsafe furniture is outrageous and completely unacceptable. To make matters even worse, we were told there was video footage proving the hotel’s version of events. However, when we asked to see it at checkout, the staff refused to show us the video. If the footage truly supported their claim, there would be no reason to hide it. This hotel showed zero integrity, put children in unsafe conditions, overcharged us, failed to deliver paid services, and then tried to strong-arm us with an unjustified fee at the end of our stay. This behavior feels deceptive and predatory. Do not stay here if you are traveling with children or a large group. We will never return and strongly advise others to stay elsewhere.

This was our 3rd time coming to this resort and we did notice the changes from the renovation. Hotel is still grand and some good updates made. Good variety of activities and a lovely beach. I would say the only downsides are getting into the accomodation, sometimes the doors won't work with the wristbands. In addition to this, the quality of food could be cooked better.

While we loved the ambiance of all the nature conservation efforts, the service was unimpressive for our personal experience. It was also hard to get reservations for the restaurants, which was disappointing because I was very excited for them.

Our stay was amazing Except of a few days that we were rained out .. Food was great and service is wonderful Pools were the best part

My wife & I went here for 2 weeks. It was nice, but not a 5-Star resort. The coffee was great & the food was OK. Anyone with mobility issues will have to ask for a room on the ground floor because the 3-story room buildings do not have elevators. The shower in the washroom was nice, but the tub wall is so high that it made you a little nervous getting in & out of the shower, even with no physical issues: if you have even small mobility issues then you might not be able to take a shower; some form of a step would be VERY useful. Walking through the covered forest trails was very pleasant. I will say that it was a very beautiful hotel. It's hard to be too critical... but for the most part it was just OK. But it's the people who make a place. Generally the staff is very pleasant & they go out of their way to help you & make your stay enjoyable! Kudos! I wish I could remember the name of a couple of my waiters at the buffet... very good. My especial kudos go to the staff at the sports centre (soccer, archery etc.)... in particular Alessandra, Victor, Andrés, & Paola: they made the experience at the Palladium Kantenah memorable & a lot of fun! Without those four staff members it would have been a mostly forgettable experience... without them it would have been just another hotel.

The trip wasn’t overall great success. The only thing I would not recommend is the El Dorado restaurant as the server we had was not the greatest, nor was the food experience.

At checkin they tried to upcharge for 6 year old at $352 per night, I called hotel and confirmed that for an extra person it would be $120 so just buyer beware. No consideration as whatever you say to front desk does not matter as you are already there and the transportation as already left. I can't drink $700 worth of alcohol to make up for this.

Just wonderful. The beach is absolutely great and the choice from a la carte is very vast. The staff is amazing too. Shoutout to Carlos who KNOWS how to host aqua fit but can hold a relaxing meditation session after a workout. Victor in the sports centre is also great for archery especially. This hotel is a must visit. It is connected to two other areas and there are lots of visitors but the space is huge so no worries about that. :)

I wanted to give myself time to reflect on this holiday and not write a knee jerk review. I’ll try to keep this brief. Located on a busy motorway. The place is far too expansive to get a personalised welcoming feel from staff. The a la carte restaurants looked amazing but the food and service were very poor. Don’t let them sit you aside next to the ponds. You’ll be eaten alive by mosquitoes no matter how much repellant you have on. Sports bar; decent food but service often shocking although I wouldn’t blame the staff as I just don’t think there was enough of them. Sometimes no food on offer at all for whatever reason. Buffet food was reasonable. Breakfast and the egg station a highlight. If you don’t upgrade and have a purple AI band you are differently treated differently/poorly. Still paying for a 5 star hotel so don’t agree with this at all. We were generous tippers. This did not improve the service from staff. In the end we tipped the cleaning staff who were more appreciative. The church was stunning. Pool areas good. Guy at the towel hut was rude and obnoxious. The sea was grim. So rocky, smelly and filled with seaweed. Not the hotels fault but just an observation. Our room was next to the motorway with zero view. Again they obviously hope you’ll upgrade. Room was clean and quiet. Unsure there was many actually staying in this block due to distance from the main resort. Everything is clean and beautiful but it lacks personality and warmth. I’d never go back and wouldn’t recommend it, unless you’re prepared to pay extra and upgrade.

Friendly staff. Beautiful and well kept property. Plenty of food options for everyone. Wonderful Mayan tour right on the property! The beds could be updated at the colonial villas.