JW Marriott Mumbai Juhu

Israel and Samuel Thank you at Bombay Baking company. One of the best cuisine found here . Kudos to the chefs.

This was our second visit to JW Marriott Juhu, having recently moved to Mumbai, and unfortunately it did not live up to our first experience. During our initial visit, the dining and overall service were of a high standard, with a welcoming and professional atmosphere. As frequent Marriott guests who actively use Bonvoy across the group globally, this left a strong impression. However, our recent visit on Saturday was notably underwhelming. We purchased a day pass for the pool at over INR 6,000 for two people, with no redeemable value included, which felt excessive given the overall experience and service level. While the pool staff member serving us was courteous, he appeared overstretched and lacked adequate support. Service throughout felt inconsistent and below what one would expect from the brand. At the end of the visit, we settled two F&B bills totaling approximately INR 7,000. When requesting to have these added to our Bonvoy account, this was declined. A manager reiterated that the property does not allow Bonvoy points on F&B, which directly contradicts both our prior experience at this hotel and our experience across Marriott properties globally. The same manager took my contact details, assuring me he would follow up after “checking internally.” Despite this, I received no communication, which felt dismissive and unprofessional. I have since raised this directly with Marriott Bonvoy, and the matter is currently being reviewed. Overall, this visit was disappointing, particularly in terms of consistency, service standards, and follow-through. Given the number of alternatives in Mumbai, we will likely explore other options going forward.

Amazing food and even more amazing service.

Nandu was the house keeper and he made such a good towel art in my room that I have never seen before. Thank you NANDU Indu Chhabra room 475.

Beautiful location. The staff Kim and Arif are friendly , helpful. Great service , amazing food.

Excellent service by Kim and Arif

Comfortable stay and amazing breakfast! Special thanks to Lalit and Vishal from the breakfast team. Amazing hospitality from the entire staff throughout the stay.

We are currently staying at the Marriott. The service provided by the wonderful staff is simply exceptional - everyone from the room attendants to the pool staff and the security are so kind and friendly. We’ve met many senior managers during our stay and all stop to ask for feedback and how they can make our stay even better. Nothing is too much trouble. Vishal and Francis in the newly refurbished gym deserve a special mention. They have helped us with the equipment and even replaced our water bottles mid run on the treadmill - seriously outstanding service! The food in all the restaurants is of a high quality and the chefs have come out after every meal to ask for our feedback. The breakfast buffet is excellent and I even had avocado brought to my table as it wasn’t there. Our room was upgraded to a side sea view on arrival and it is well equipped and super quiet. There is a side of the hotel closed for refurbishment and the pool is a little noisy at times but I’m immersed in a book so I can tune it out. I am well travelled and I haven’t experienced service like this in a long time. Well done team and thank you for a wonderful stay. We will be sad to leave you on Friday…….