JW Marriott Mumbai Juhu

Excellent service.very professionally handled. Extremely courteous

I've only been here for a few hours, but this hotel is going above and beyond. From the airport pick up to the beverages and fruit already in my room upon my arrival...excellent service and friendly staff...and did I mention this amazing elephant sculpture that Nandu created...hard to describe so see the pictures i posted. I cant wait to see what is next.

The location and the good service

I didn’t know there was extensive renovation works presently

Sky was very much attentive & helpful with the orders… food was amazing…lovely ambience ✨✨✨

The bathroom in room 150, had mould. Mould can be dangerous, particularly for individuals like myself with allergies and asthma,. The staff at the hotel was extremely rude when complained and said the room cannot be changed. They sent someone with a toothbrush to clean the mould. The towels were also dirty. Had no choice but to check out and move to Fairmont hotel for the night. Front desk staff at the JW Marriott is very rude and not at all customer friendly. Fairmont property is excellent and staff friendly and very helpful. Never stay at JW Marriott in Juhu, very arrogant and unfriendly staff.

The hotel itself is stunning, the staff is exceptional, the rooms are big and have all amenities, the food is amazing, and the gym is probably the best hotel gym I’ve ever used.

No complaints

Amazing staff

Rooms were little smaller than expected

This was our repeat visit to the hotel, which we enjoyed as a staycation. We traveled with our 10-month-old granddaughter, as specified in the booking request. A crib was provided in our room, and during check-in, Janvi at the reception kindly gave Ollie, the tortoise toy, to her. Our granddaughter truly enjoyed her stay at the hotel, and the staff at both Lotus Cafe and Bezzo Bezzo treated her warmly. The chef at Lotus Cafe prepared saltless broccoli and vegetables for her, which were much appreciated. Additionally, one of our family members celebrated their birthday during our stay. The cake and desserts from Bombay Baking Co. were excellent, and we especially enjoyed the guava-flavored dessert. The support staff on our floor greeted us warmly and promptly took care of our requests. Another highlight is the direct and easy access to Juhu Chowpatty, which is a definite plus. We hope to visit again next year once the hotel renovations are complete.