Melbourne Kew Central Apartment Hotel

Location

Dated. No wifi

Location

My room 213 needs a good clean. Get out all the dust, cobweds and poor paint work. Bed, toilet and shower clean but everything else needs cleaning. Bubdget accomadation but a better standard of cleanliness is requited. Would I stay again, maybe not.

I am writing to express my concern regarding the room I stayed in on 21 March , which I had originally booked for two nights. However, due to the condition of the room, I was unable to continue my stay. Unfortunately, the condition of the room was unacceptable. The window was left wide open without a secure lock, and the furniture was covered in dust. This made the room feel unsafe and unsuitable for an overnight stay. I immediately requested to be moved to a safer room; however, I was informed that the hotel was fully booked. As a result, I had to remain in the room and stayed awake for much of the night due to safety concerns, particularly the risk of someone entering through the unsecured window. I eventually checked out at 8:00 AM once it was fully daylight, as I did not feel safe staying any longer. I raised this issue with the hotel staff and Booking.com.au during my stay, but no resolution was provided. Given the seriousness of this matter, I request a prompt response and appropriate action. If this issue is not addressed satisfactorily, I will have no choice but to escalate the matter to consumer protection authorities. I won't be recommend anyone to book via booking online anymore. Kind regards, Lillian

Comfortable and.nicely made bed. Close to transport links.

Not signed as Melbourne Kew Central Apartments, Reception open limited hours, door had been damaged, sink was cracked, fluff in drawers, bathroom needs updating.

Was clean spacious

Great location as have stayed there before. You can just park your car there and go. Easy to catch trams/public transport. High street Kew has everything you need.

One of the people staying there had a very large cat with her in her room. Lighting was very poor with most lights not working. When asked to fix there was a polite no? Although a budget motel (we know this as we have stayed a few times before) it was extremely noisy (not the traffic outside) and it smelt of cigarettes as workers smoking outside constantly.