Mersoy Exclusive Hotel

You might book the Mersoy bellavista but they put you in the Mersoy exclusive the staff shove you in the latter . Couldn’t give this a minus 5 Staff rude and arrogant stop here at your own peril . Worst hotel ever

Really bad food was rubbish so eat out icmeler was brilliant but hotel spoilt the holiday ,was beaten by bed bugs and room was really bad the telly didn't work lamp shade ware hanging off the wall went in the lobby for Wi-Fi and the sofas were full of cat mess never again will I stay here but would go back the icmeler as the resort was really nice

Nice staff but that’s about it. Room was shocking food wasn’t much better. First room door was broken. Second room poo on sheets and rotten fruit on the side more like squat. Also poo on the door of the public toilets. All inclusive but had to eat out everyday.

The hotel is nothing like the photos. We booked through love holidays and paid for all inclusive however the food was rubbish so we had to eat out most of the time. The hotel offers minimal selections of food and even breakfast there is minimal options other than cereal and bread. The cakes and desserts are soggy and taste awful as they are sat in some kind of water or juice. The rooms are outdated and look unclean. It is clear that the floors do not get cleaned and neither do the mirrors or windows. The shelving in our wardrobe was broken and the balcony door would barely open. Cleaners visited our room maybe once or twice during our stay for a week and we had to make our way down to reception if we needed fresh towels or toilet roll. The booking also states that you have a fridge and a kettle in the room but ours had neither. The views of the mountain from the room are nice if you get a higher floor however if you get a lower floor you cannot see anything. There was no entertainment and minimal music or background noise. Overall I wouldn’t recommend visiting and staying at this hotel as it is very run down and isn’t very clean.

The hotel is in perfect location and 5 minutes walk to the beach, staff were friendly and helpful, room and pool were clean. Hope to see you next year.

Fr

Keep away from this hotel dirty rooms damp mold on ceiling pool broken tiles dirty sun loungers the whole place dirty reception man ignorant

I do not usually write a bad review but after staying here felt I needed to so other people do not suffer this experience. If I could give this hotel a minus rating I would do, I would say this hotel is at best a 1 star if classed as a hostel instead of a hotel. We paid to stay at the Mersoy Bellavista Adult only hotel, but were put here due to "technically issues" with some rooms but would be moved the next day if we went back the next morning, after 4 days of returning to reception to be moved we got told same thing ( however, they told another couple after we had moved away from counter but was still in reception that Bellavista was overbooked) . The pictures added are of the sofas in reception area, disgusting state. The all inclusive package was laughable - the food was awful, no choice everything overcooked and tasteless. The "Chef" couldnt even cook pitta bread without burning it. For the first few days lived on bread and a little bit of salad after that we had to pay to eat out to have a decent meal. The drinks available was Vodka or Gin only definitely not an all inclusive choice, wine or efes and the bar closed at 2230 not what advertised when booking. The Al a carte restaurant was not available. The rooms were not cleaned once during our entire stay and the bin in bathroom to put toilet paper in was not emptied for 3 days( ended up emptying in the bin in corridor myself) and had to go to reception to get towels and toilet rolls. The staff were mostly unfriendly, rude and very unhelpful, apart from the bar/restaurant manager who was absolutely lovely. The only decent thing I can say about this hotel was the location Icmeler is a beautiful place and thankfully this hotel did not cloud my judgement on Icmeler.

I had high hopes for this holiday, but unfortunately my experience at this hotel left me deeply disappointed. Accommodation On arrival, I was placed in the wrong section of the hotel, as the two blocks have very similar names. My first room was unacceptable — the fridge was dirty and the bed had not been properly cleaned. Despite reporting this, nobody came to address the issues. After raising further concerns, I was moved to another room which was a slight improvement, but it had no fridge and no view, even though I had specifically paid for one. Food & Drink Meal times were very restricted (breakfast 8–10:30, lunch 12:30–2, dinner 7–9), and there were no snack bars available throughout the day. Drinks were consistently watered down, and the quality of the food varied greatly — some days it was tolerable, other days very poor. I cannot say it was all bad, but it was far from what I expected. In the end, I found myself seeking out a nearby café by the beach just to enjoy a proper meal. Facilities & Cleanliness There was no entertainment provided at all, which was disappointing for a holiday advertised as lively. The adult-only pool and bar area were much better, but when swimming with goggles I was horrified to see the state of the pool’s cleanliness. It was deeply unsettling. Staff & Service Some staff were lovely and welcoming, but unfortunately this was overshadowed by a shocking incident. I was shouted at, screamed in the face, and physically pushed into a wall by a staff member — simply for trying to help clear a plate. This behaviour was completely unacceptable and left me shaken and upset. Location The one redeeming feature of this hotel is its location. The beach is only a five-minute walk away, and the surrounding views are genuinely beautiful. Overall Experience i made ths most if the holiday but . While the setting and a few kind staff members offered some positives, the overall experience was extremely disappointing. The issues with room standards, food and drink quality, poor facilities, and, most importantly, the unacceptable behaviour of one staff member have left me upset and disheartened. Sadly, I cannot recommend this hotel.

It is a good hotel. Nice, clean, with very convenient location. There is a pool, if you don’t wanna go out and just enjoy the sun next to your room. It’s clean. And there is a wonderful sea side in 5 min. Stuff is friendly.